Corporate Travel Consultant

Internova Travel Group

1d • Remote

About The Position

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).
Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.
We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.
The Corporate Travel Consultant will offer best in class travel consultation to Altour clients. In this role, you will quote and book accurate domestic & international air, car and hotel reservations.
This role has a required schedule of Monday-Friday 12:00pm-9:00pm ET.
Service inbound corporate travel requests in a virtual call center environment.
Delivery extraordinary customer service to all Altour clients.
Greet all clients with enthusiasm.
Provide consultative service to travelers and travel arrangers throughout the booking process.
Complete all reservations in an accurate and timely manner.
Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
Secure the lowest air/car/hotel rates available at time of booking.
Utilization of client and Altour negotiated programs when applicable.
Utilize GDS low fare search capabilities.
Maintain goal expectations in the following areas:
Productivity – measured by transactions per day.
Quality – minimal customer service issues.
Customer experience – measured through call monitoring performance.

Requirements

• Typing speed of at least 45 WPM
• 5 years’ travel selling experience
• 5+ years’ customer service experience, preferably in the travel industry
• Exceptional/above & beyond, proactive customer service approach
• Excellent travel industry knowledge
• Mastery in Sabre GDS
• GDS formats, short cuts, enhancements, pricing.
• Corporate travel experience required
• Experience in international travel bookings and process
• Experienced handling of multiple accounts
• Exceptional communication skills both written and oral
• Embrace change, adaptable, viewed as a leader
• Has strong understanding of own skill set and development opportunities
• Takes direction, offers suggestions, and asks for appropriate guidance when applicable
• Demonstrates exceptional teamwork
• Proactively offers support when ability matches need
• Acts as a leader among peers
• Thanks peers for support they have provided
• Consistently demonstrates master of the guiding principles in daily work habits
• Ability to provide constructive feedback to peers and leaders when appropriate
• Ability to handle most difficult situations
• May seek minimal guidance, but generally has solution at hand
• Able to support peers in decision making
• Knows when to escalate to a leader
• Strong understanding of key Altour initiatives and employs strong change management skills consistently

Responsibilities

• Must pass GDS assessment

Benefits

• Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed