Sr. Corporate Travel Consultant
About The Position
Global Travel Collection (GTC), part of Internova Travel Group, is a leading collection of international luxury travel agencies. With over 1,500 advisors, GTC provides premium travel services to leisure travelers, corporate executives, and the entertainment industry, leveraging its global reach for value and preferential treatment for clients. The Corp-Sr. Travel Specialist role supports Advisors by booking air, hotel, car, and other services, and is responsible for researching, tracking, and escalating queries. The role primarily provides coverage for Independent Advisors (80-90%) when they are unavailable, with the remaining time dedicated to general office support and special projects. The Specialist is expected to collaborate with all team members, servicing both corporate and leisure support needs.
Requirements
- Minimum five (5) years of experience as a full-time travel agent, booking domestic and foreign travel, using public and private carriers along with vendors in the Leisure World.
- Proficient native Sabre with 5+ years of experience to include knowledge of GDS formats, short cuts, enhancements, pricing, ticketing and exchanges.
- Ability to handle difficult situations with little or no guidance, knows when to escalate to a leader.
- Good understanding of key GTC initiatives and employs good communication skills.
- Flexible hours.
- Team player.
- Exceptional attention to detail.
- Pro-active customer service approach.
- Strong written and verbal communication skills.
- Able to work as part of a team.
- Thrive in a fast-paced environment and be able to handle multiple responsibilities.
- Able to adjust to multiple Advisors’ styles and needs.
Nice To Haves
- Second GDS experience of Worldspan or Travelport.
- ClientBase knowledge.
Responsibilities
- Book air, car, and hotel, in addition to invoicing and ticketing, using the SABRE reservation system.
- Provide support services to Advisors.
- Assist Advisors servicing corporate accounts.
- Provide vacation/out of office coverage for Advisors.
- Adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs to best meet customers’ travel objectives.
- Deliver extraordinary customer service to all GTC customers.
- Greet all customers with enthusiasm.
- Provide consultative service to travelers and travel arrangers throughout the booking process.
- Complete all reservations in an accurate and timely manner.
- Prioritize daily tasks to achieve timely completion of all travel arrangements including ticketing, invoicing, and accounting related to the same.
- Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the interest of customers and the Company.
- Serve as back up to Advisor Assist desk.
- Support Paid Services on an ad hoc basis.
- Assist with researching and correcting Agresso errors.
- Assist with special projects as needed.
Benefits
- Choice of two medical plans
- Two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401k Plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance
- Auto, home, & renters insurance
- Incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
