Career Opportunities: Corporate Travel Advisor (4514)

Black Diamond Group • Scottsdale, AZ

29d

About The Position

Corporate Travel Advisor Scottsdale, AZ Lodge Link's Travel bookings department is looking for a Travel Advisor in Scottsdale, AZ. We are looking for an experienced Corporate Travel Advisor to join our team with experience in coordinating complex travel requirements for their guests. We have a strong preference for individuals with corporate travel experience , including executive and overseas/international travel. This is a great opportunity to join a growing team in a company focused on modernizing workforce travel through innovative technology. The selected candidate will have the opportunity to gain their ARC Accreditation. Duties and Responsibilities Handle Incoming Requests Consistently chooses the correct travel tools and systems to complete requests Search and confirm travel reservations for the customer Understands and accurately applies client travel policy and requirements to each interaction Provide travel offers and general travel advice to travelers Responds to requests accurately and completely Understands and accurately applies travel supplier rules Maintains current knowledge of the state of the various travel industries supported Provides the customer with the required industry information, such as low fares, exchange costs and penalties Supports LodgeLink Travel and client driven initiatives. Quality & Service Excellence Consistently meets and exceeds individual and team goals following LodgeLink's policies and procedures to maintain quality control Applies proper LodgeLink communication guidelines and standards (clear, concise and personal) to interactions Constantly prioritize and re-prioritize a high volume of incoming travel requests Provide value by asking questions to better understand customer needs to showcase benefits. Listens and captures information from the customer. Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity Help customers via email and phone to ensure they have the best possible experience Provide an exceptional level of customer support to all users & customers who reach out Other duties, as required.

Requirements

• 3+ years of experience booking complex travel, with corporate experience strongly preferred
• Knowledgeable of Microsoft Office package and travel industry systems (i.e. GDS - Sabre preferred)
• Excellent communication and computer skills, a willingness and an eagerness to excel at technical systems
• Proven ability to handle multiple priorities simultaneously
• Ability to work independently, exercising discretion and judgment
• Demonstrated professional customer service skills
• Possess high level of understanding, patience and empathy
• Able to navigate difficult customer conversations with professionalism
• Strong problem solving and/or critical thinking skills
• Ability to work flexible hours

Nice To Haves

• Diploma or degree in tourism-related field
• ARC Accreditation (but not required)
• Working knowledge of the travel industry, policies, procedures, and processes

Responsibilities

• Handle Incoming Requests Consistently chooses the correct travel tools and systems to complete requests
• Search and confirm travel reservations for the customer
• Understands and accurately applies client travel policy and requirements to each interaction
• Provide travel offers and general travel advice to travelers
• Responds to requests accurately and completely
• Understands and accurately applies travel supplier rules
• Maintains current knowledge of the state of the various travel industries supported
• Provides the customer with the required industry information, such as low fares, exchange costs and penalties
• Supports LodgeLink Travel and client driven initiatives
• Consistently meets and exceeds individual and team goals following LodgeLink's policies and procedures to maintain quality control
• Applies proper LodgeLink communication guidelines and standards (clear, concise and personal) to interactions
• Constantly prioritize and re-prioritize a high volume of incoming travel requests
• Provide value by asking questions to better understand customer needs to showcase benefits
• Listens and captures information from the customer
• Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity
• Help customers via email and phone to ensure they have the best possible experience
• Provide an exceptional level of customer support to all users & customers who reach out
• Other duties, as required.

Benefits

• Competitive base salaries.
• Share Appreciation Rights program for salaried employees.
• Paid vacation days and sick days.
• An employee charitable donation program.
• Hotel and travel discounts.
• Comprehensive options for benefits, with cost-sharing between the company and the employee.
• 401K Matching program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees