Corporate Services Administrative Assistant
About The Position
Illinois Casualty Company is seeking a Corporate Services Administrative Assistant to join our team! Work Location: Fully Onsite – Rock Island, IL Pay Range: $18.50-$20/hour The Corporate Services Administrative Assistant (CSAA) provides multi-departmental customer service support to the Billing, Loss Control, and Underwriting Departments. The primary function of this role is to provide accounts receivable related customer service to agents, policyholders, and employees. Accounts receivable responsibilities include but not limited to; verification of payments, billing statements, creating deposits, pend cancellation for non-payment of premium, withdrawal of cancellation notices, return premium, and process earned premium. The CSAA role will also serve as a liaison between the Loss Control and Underwriting Departments and our insureds as respects loss control inspection communication, scheduling, and follow up. This position reports directly to the Billing Supervisor with a dotted line to the Chief Human Resources Officer (CHRO) and may serve as a resource on intradepartmental team projects.
Requirements
- High school education or equivalent with 2+ years of accounting training and experience.
- Intermediate level proficiency in Microsoft Word, Excel, and Outlook. Ability to prepare business correspondence and reports.
- Effective communication skills necessary to respond to routine inquiries from agents, policyholders, vendors, and employees.
- Ability to apply appropriate mathematical functions and perform basic calculations in order to make projections, identify, and analyze problems.
- Ability to solve practical problems where standardization exists. Ability to effectively manage multiple tasks accurately and efficiently.
- Ability to interpret instructions furnished in written, oral, diagram, and schedule form.
Responsibilities
- Verifying payments, review billing statements, processing cancellations for nonpayment of premium, processing withdrawal of cancellation notices, process return premiums, and collecting earned premium.
- Create daily deposits.
- Reconciling payments to billing statements; maintaining monthly reports of delinquent policies.
- Responding to inquiries from agents, policyholders, and employees regarding billing statements, payments, return premiums, and earned premiums.
- Accurately recording and processing all payments received for direct bill.
- Maintaining a reporting system of cancellation activity and cleared return premium checks.
- Reviewing direct bill accounts on a daily basis to identify delinquent accounts that have earned premium due.
- Supporting the pursuit of collection through; 1) sending earned premium memo to insured, or 2) sending the account to collection.
- Sending welcome and follow up letters to insureds on behalf of our loss control team.
- Requesting leases for tenant occupied buildings as well as collecting renter’s insurance certificates for habitational exposures.
- Conducting internet searches to identify owners, gain building information, and prior claims information.
- Verifying insured addresses, and addressing discrepancies related to insured contact information, correcting in IDMS and notifying the loss control team.
- Performing customer service-related activities including answering calls and responding to email, fax, and mail correspondence.
- Additional duties as assigned.
Benefits
- Comprehensive health and pharmaceutical plan with company-funded HRA and telemedicine
- A la carte Dental, Vision, Critical Illness, and Accident insurance coverages
- Lifestyle Account
- Traditional and Roth 401k plans with company match
- Modified workweek and generous PTO policy
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
