Corporate Relocation Coordinator

Beltmann Relocation Group•Itasca, IL

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Other duties may be assigned.) Conduct introductory calls, explain move process, and provide literature to transferee. Manage daily task list, emails, etc. Coordinate entire relocation from start to finish by establishing customer needs and concerns. Schedule pre-move survey. Communicate with customers and accounts effectively throughout the relocation process. Build relationships with customers and accounts to maintain satisfaction. Schedule pick-up and delivery dates; set realistic expectations. Provide moving industry knowledge to customers and accounts. Work closely with operations team to ensure coverage. Work with third-party suppliers. Conduct quality calls daily during the move process; facilitate changes as necessary. Ensure proper authorization for requested services. Interact with departments as needed to service customers. Maintain comprehensive notes and data in internal/external systems. Manage post-move process: debris removal, survey, etc. QUALIFICATIONS & EXPERIENCE REQUIRED To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Requirements

High school diploma and one to two years related experience and/or training; or equivalent combination of education and experience required.
Must be proficient in the use of standard software packages, including Microsoft Office.
Demonstrated ability to work in a proactively diverse and inclusive organization.
Excellent, proven interpersonal, verbal, and written communications skills.
Demonstrated ability to share skills and knowledge with others.
Demonstrated ability to multi-task and work in a fast-paced office setting.
Active listening to questions, comments, concerns, provided answers, responses, or any other inquiries.

Nice To Haves

Some college preferred.
Moving industry experience preferred.
Preferred experience in household goods customer service.

Responsibilities

Conduct introductory calls, explain move process, and provide literature to transferee.
Manage daily task list, emails, etc.
Coordinate entire relocation from start to finish by establishing customer needs and concerns.
Schedule pre-move survey.
Communicate with customers and accounts effectively throughout the relocation process.
Build relationships with customers and accounts to maintain satisfaction.
Schedule pick-up and delivery dates; set realistic expectations.
Provide moving industry knowledge to customers and accounts.
Work closely with operations team to ensure coverage.
Work with third-party suppliers.
Conduct quality calls daily during the move process; facilitate changes as necessary.
Ensure proper authorization for requested services.
Interact with departments as needed to service customers.
Maintain comprehensive notes and data in internal/external systems.
Manage post-move process: debris removal, survey, etc.