Corporate Phone Operator

TEKsystems•Kohler, WI

5d•$18 - $20•Hybrid

About The Position

Kohler is seeking a Corporate Phone Operator to support the company’s main phone line and deliver a polished, brand‑aligned customer experience. This role replaces a long‑tenured operator retiring in March. Training will be conducted onsite for the first two weeks; after training, the role transitions to 100% remote, provided all technology and connectivity requirements are met. Location: Remote (must live within driving distance to Kohler, WI) Schedule: Monday–Friday, 7:00 AM–4:00 PM or 8:00 AM–5:00 PM CST

Requirements

Prior customer service experience, including experience handling phone‑based operations
Computer literacy and ability to type 30+ WPM
Must live within reasonable driving distance to Kohler, WI (for training, meetings, tech issues)
Must have dedicated, quiet home workspace free from noise
High‑speed internet (minimum 10MB) and a dedicated landline required

Responsibilities

Answer and route all internal and external calls coming through main corporate phone line
Provide polite, accurate, and efficient call transfers while upholding brand standards
Act as a gatekeeper for executive leadership as needed
Handle 90–160 calls per day (team of 3 supports approx. 275–480 total calls daily)
Participate in team chat to collaborate and support peers
Receive ongoing call‑quality reviews for coaching and development
Maintain professional conduct and excellent customer service on every interaction
Follow all corporate policies, performance standards, and attendance requirements