Corporate Office and Guest Experience Coordinator at RMD Group

RMD Group•San Diego, CA

16d•$28 - $32

About The Position

The Office and Guest Experience Coordinator plays a critical role in ensuring the smooth operation of the corporate office while supporting executives , visitors, and guest-facing initiatives. This position is responsible for managing day-to-day office operations, coordinating administrative processes and projects, and managing facilities and guest interaction systems. The ideal candidate is highly organized, detail-oriented, proactive, and capable of balancing multiple priorities in a fast-paced environment, while providing a professional and positive presence both internally and externally.

Requirements

Minimum 3 years of prior executive administrative or office management experience
Strong proficiency in Microsoft Office Suite
High School Degree or equivalent
Extremely organized and detail-oriented with strong multitasking, prioritization, and time-management skills.
Able to work independently, make sound decisions, and anticipate the needs of others.
Strong written and verbal communication skills with a positive, welcoming, and professional demeanor.
Able to balance administrative, guest-facing, and operational responsibilities while maintaining composure in a fast-paced environment.
Provide exceptional service to internal team members and external guests, reflecting RMD’s hospitality culture and standards.
Build effective working relationships with all departments, vendors, and partners.
Exercise discretion with confidential information and model teamwork, accountability, and a solution-oriented mindset.
Operate standard office equipment for prolonged periods and maintain a professional appearance.
Remain calm under pressure, show initiative in problem-solving, and demonstrate integrity and reliability in all interactions.
Anti-harassment and nondiscrimination 1-hour class.
Must be able to travel frequently between venues within San Diego County; occasional evening and weekend availability to support restaurant operations.
Work is performed in both office settings and onsite in active hospitality environments.
Must be able to sit, stand, or walk for extended periods while performing administrative or guest-service duties.
Must be able to lift, move, or carry up to 25 pounds safely (e.g., office supplies, shipments, event materials).
Must be able to bend, stoop, and reach as needed to access filing cabinets, storage, and supplies.

Nice To Haves

Hospitality experience preferred

Responsibilities

Manage daily office operations, including calendars, conference room scheduling, mail, email, voicemail, office cleanliness, and supply inventory.
Coordinate food and beverage and other needs for meetings and corporate events.
Assist Exec VP with administrative tasks and special projects
Prioritize and manage projects and tasks across multiple platforms, including MeisterTask , Microsoft Lists, and SharePoint.
Audit reservations to identify opportunities for guest delight
Manage Glowforge and other creative requests to create memorable guest experiences.
Support VIP and loyalty members with bookings, perks , and tailored offers.
Respond professionally to guest inquiries via phone, email, or in person.
Manage the reservation line and be the first point of contact for reservations that come in through the phone and info@ emails.
Assign jobs and tickets and coordinate vendors as needed in MaintainX
Manage R&M part inventory
Ensure MaintainX is being properly utilized , with accurate and appropriate information
Perform other administrative or project-based tasks as needed . This may include project-based tasks, event planning, or internal communications.