Corporate IT Administrator

Station Casinos•Las Vegas, NV

99d•Onsite

About The Position

The Corporate I.T. Administrator is responsible for providing expert level I.T. support to Company Executives and staff at our Corporate office. The position requires regular hours in the Corporate office, and on-call responsibilities outside of staffed hours. Incident resolution, request fulfillment, and project planning are all regular events in this fast-paced support position. Responsible for practicing, supporting, and promoting Station Casinos’ “We Win Hearts” Company-wide culture. Providing onsite and remote support for Station Casinos organization and Senior level Executives on a daily basis. Serve as the primary point of contact for the Leadership Team and the Executive Assistants who support them 24x7. Establish trust with the Leadership Team by performing expert technical support while maintaining confidentiality and showing discretion. Ensure the highest levels of customer service in a collaborative environment with a keen focus on helping people resolve issues and problems. Independently resolve complex, break/fix issues following any issue until its resolution. Lead and assist with root cause analysis as it relates to desktop computing, peripherals, smart phones, tablets and print devices throughout the Corporate office. Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner. Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure. Ability to explain technology concepts/procedures/policies in a non-technical way; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues. Establish trust with the Leadership Team by performing expert technical support while maintaining confidentiality and showing discretion. Setup and monitor high-priority meetings utilizing collaboration and AV services. Excellent communication skills with the ability to adjust communications based on the audience. Looks for opportunities to continuously improve our processes and solutions, partnering with I.T. peers and business partners.

Requirements

Must be at least 21 years of age.
Must have or be able to acquire a Nevada Gaming Control Board Gaming Card.
Proven communication and customer service skills.
Passion for innovation and technology.
At least 2 years of experience providing Executive Desktop support.
At least 5 years installing, configuring, and supporting desktop hardware and peripherals.
At least 5 years installing, configuring, and troubleshooting end-user applications, including MacOS and iOS (iPads, Macs, iPhones, etc.) and Android devices.
Strong technical troubleshooting abilities and excellent communication skills.
Must be technically proficient and a problem solver that can think outside the box.
Maintains confidentially and operates ethically at all times.
Must be flexible, willing to do whatever it takes to provide amazing service with a smile to our Team Members at all levels.
Organizational skills, time management and impeccable attention to detail.
Self-direction, dependability, motivation, focus, and driven to achieve results.
Experience with remote imaging and management tools.
Experience working with Microsoft and Apple OS, MS Office O365.
Familiarity with DNS, DHCP, TCP/IP, Microsoft Active Directory Security Exchange.
Understanding of ITIL processes, e.g., Incident, Problem, Change, and Knowledge Management.
Experience with ticketing platforms, e.g., ServiceNow.

Responsibilities

Providing onsite and remote support for Station Casinos organization and Senior level Executives on a daily basis.
Serve as the primary point of contact for the Leadership Team and the Executive Assistants who support them 24x7.
Establish trust with the Leadership Team by performing expert technical support while maintaining confidentiality and showing discretion.
Ensure the highest levels of customer service in a collaborative environment with a keen focus on helping people resolve issues and problems.
Independently resolve complex, break/fix issues following any issue until its resolution.
Lead and assist with root cause analysis as it relates to desktop computing, peripherals, smart phones, tablets and print devices throughout the Corporate office.
Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner.
Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure.
Ability to explain technology concepts/procedures/policies in a non-technical way; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues.
Setup and monitor high-priority meetings utilizing collaboration and AV services.
Looks for opportunities to continuously improve our processes and solutions, partnering with I.T. peers and business partners.