Corporate IT Administrator

Operation Hope•Atlanta, GA

3d•Onsite

About The Position

Operation HOPE sees social justice through an economic lens. We are dedicated to ﬁnancial dignity and inclusion as we equip adults and young people with the ﬁnancial education, coaching and connections to secure a better future - providing guidance through personal aspirations and life’s challenges - facilitating a journey to ﬁnancial independence. Our mission is clear and strong. We provide financial literacy programs to help people thrive, including aspiring entrepreneurs and small business owners. Operation HOPE is currently seeking a CORPORATE IT ADMINISTRATOR reporting to the SVP of It. The IT Site Administrator is responsible for overseeing the operation of global hardware logistics, network infrastructure, and endpoint management. This position maintains inventory and shipping processes, manages the Meraki network, enforces Microsoft compliance controls, and acts as the on-site IT representative at the corporate headquarters as well as at executives’ homes or field offices.

Requirements

High aspirations for all people to be successful and empowered financially
Deep commitment to and believe in Operation HOPE’s mission
2+ years of IT administration experience, preferably in a multi-site environment
Hands-on experience with Cisco Meraki networking(Basic Level)
Experience with Apple Business Manager and Essentials
Experience with PC Deployment and imaging
Strong bias for action
Customer-focused with a friendly and professional demeanor
Strongpeople skillsandthe ability to work with high pressure executives
Valid driver’s license and reliable transportation for off-site visits

Nice To Haves

Microsoft 365 Certified: Modern Desktop Administrator Associate
Experience managing Dell imaging solutions

Responsibilities

Manage global IT hardware procurement and shipping through UPS/FedEx.
Maintain inventory accuracy, conduct audits, and forecast restocking needs.
Configure, monitor, and maintain Cisco Meraki firewalls, switches, and AP’s.
Troubleshoot connectivity issues and ensure high availability.
Join desktops and laptops to theAzure Entradomain.
Manage Dell Direct Imaging, create andmaintainstandardized OS images.
Coordinate with the security team on audits and remediationtasks.
Act asprimaryon-site IT resource atthecorporate office.
Schedule and perform in-home visits for executive support in the Atlanta area.
Liaise with vendors for service, warranties, and escalations
Provide occasional after-hours or weekend support; flex-time compensation during regular week.
Deliver prompt and prioritized support to executives, ensuring they receive the highest level ofassistanceandtimelyissue resolution in alignment with the organization's critical time requirements.