Corporate Intern - WIP

Gregory Poole Equipment Company•Raleigh, NC

About The Position

This GPEC internship will provide support in opening Work Orders, adding Segments, and closing Work Orders. This person will monitor e-mails, phone calls, and messages from all Construction branches to support the daily operations of the Service Departments. Set procedures will be incorporated to provide Standardized Processes for all branches. This person will also be cross trained with Warranty Analysts and work closely in the same department.

Requirements

High School diploma.
Two years working experience in a similar administrative related position.
Must be able to clearly communicate to others, especially in group facilitating and in writing.
Must be able to use a PC for long periods.
Good verbal and composition skills.
Accounting knowledge.
Computer literate.
Technical aptitude.

Nice To Haves

Prefer general knowledge of Caterpillar equipment

Responsibilities

Open, maintain and close work orders for Service Operations.
Review and verify the following information:
Customer account
Component codes
Warranty status
PM
Standard Jobs
Service Letters
Contract / TM&R
Credit Check
Technical Information
SOS history
Transfers of parts/labor
Outside purchases
Documentation in WebXtender
Time Accuracy
Codes, approves and receive purchase orders.
Reviews outside purchases to work orders and PM’s.
Maintains files.
Process CAT Access invoices
Closely monitor machine work orders and contacts service department with any modifications that are needed
Code vendor invoices for payment
Handle some customer credit and journal entries
Preparation of reports and memos
Coordinate work order information for Warranty Department
Travel to branch locations
Logs time on computer
Updates computer records for vacation/sick/personal business leave on Ceridian Time Pro
Receives and distributes mail
Transmits information via facsimile, personal messenger, email, etc.
Answers telephone and routes calls to appropriate personnel. Ensures excellent customer relations by resolving telephone or direct request, issues or concerns
Assists Manager and others with projects as needed