Corporate Intern - WIP
About The Position
PRIMARY FUNCTION: This GPEC internship will provide support in opening Work Orders, adding Segments, and closing Work Orders. This person will monitor e-mails, phone calls, and messages from all Construction branches to support the daily operations of the Service Departments. Set procedures will be incorporated to provide Standardized Processes for all branches. This person will also be cross trained with Warranty Analysts and work closely in the same department. ESSENTIAL DUTIES: Open, maintain and close work orders for Service Operations. Review and verify the following information: Customer account Component codes Warranty status PM Standard Jobs Service Letters Contract / TM&R Credit Check Technical Information SOS history Transfers of parts/labor Outside purchases Documentation in WebXtender Time Accuracy Codes, approves and receive purchase orders. Reviews outside purchases to work orders and PM’s. Maintains files. Process CAT Access invoices Closely monitor machine work orders and contacts service department with any modifications that are needed Code vendor invoices for payment Handle some customer credit and journal entries Preparation of reports and memos Coordinate work order information for Warranty Department Travel to branch locations Logs time on computer Updates computer records for vacation/sick/personal business leave on Ceridian Time Pro Receives and distributes mail Transmits information via facsimile, personal messenger, email, etc. Answers telephone and routes calls to appropriate personnel. Ensures excellent customer relations by resolving telephone or direct request, issues or concerns Assists Manager and others with projects as needed
Requirements
- Education: High School diploma.
- Work Experience: Two years working experience in a similar administrative related position.
- Physical:Must be able to clearly communicate to others, especially in group facilitating and in writing.
- Must be able to use a PC for long periods.
- Other:Good verbal and composition skills.
- Accounting knowledge.
- Computer literate.
- Technical aptitude.
Nice To Haves
- Prefer general knowledge of Caterpillar equipment
Responsibilities
- Open, maintain and close work orders for Service Operations.
- Review and verify customer account, component codes, warranty status, PM Standard Jobs, Service Letters, Contract / TM&R, Credit Check, Technical Information, SOS history, Transfers of parts/labor, Outside purchases, Documentation in WebXtender, and Time Accuracy
- Codes, approves and receive purchase orders.
- Reviews outside purchases to work orders and PM’s.
- Maintains files.
- Process CAT Access invoices
- Closely monitor machine work orders and contacts service department with any modifications that are needed
- Code vendor invoices for payment
- Handle some customer credit and journal entries
- Preparation of reports and memos
- Coordinate work order information for Warranty Department
- Travel to branch locations
- Logs time on computer
- Updates computer records for vacation/sick/personal business leave on Ceridian Time Pro
- Receives and distributes mail
- Transmits information via facsimile, personal messenger, email, etc.
- Answers telephone and routes calls to appropriate personnel.
- Ensures excellent customer relations by resolving telephone or direct request, issues or concerns
- Assists Manager and others with projects as needed
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What This Job Offers
Career Level
Intern
Education Level
High school or GED
