Corporate Fraud Prevention Specialist

Hometown Community Bank•Morton, IL

4d•$23 - $29

About The Position

Make the change and be the difference. Take ownership at MCB! Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 53 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets, our employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement. Pay or shift range: $22.69 - $28.75/hour USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Enjoy the Benefits of working at MCB! Medical, Dental, Vision, Short-Term Disability, HSA, FSA, 401k. Life and AD&D Insurances and Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays. Job Summary Responsible for investigation of fraudulent, illegal or improper activities utilizing the Bank's fraud monitoring system along with other internal controls and processes to research and resolve transaction activity alerts in order to mitigate fraud risk. Conduct review of return deposit items for customer activity trend and possible fraudulent activity to help reduce potential loss to the Bank. Responsible for the research and disposition of legal orders and fraud investigation and resolution.

Requirements

High school diploma or equivalent
BSA and other Bank related training through BAI is required annually
Knowledge of customer service principles
Relevant computer skills
Fluent in MCB Deposit products
Fluent use of MCB Essentials
Fluent use of Continuity Control
Fluent in use of Centrix DTS and Fiserv Client Central
Fluent in all types of transactions channels: ACH Online Banking Mobile Banking/Deposit Checks Bill Pay Debit Card Person to Person (P2P)
Adhere to MCB’s customer identification procedures when communicating with customers over phone or email.
All regulatory as required
Becoming a Customer Service Expert
Becoming a Professional Banker
Communication is Everything
The Accountability Experience
Engaging Our Customers
Excel
How to Make Yourself Indispensable
Legal Foundations in Banking
Principles of Banking

Nice To Haves

Bachelor’s degree in related field
5 years banking experience with emphasis in fraud loss prevention and/or legal order processing

Responsibilities

Research and analyze issues related to customer accounts
Identify valid and fraudulent charges, set up fraud files, using multiple research techniques to resolve issues, reconcile and summarize fraud losses and communicate with customers to notify of inquiry and problem resolution
Monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses
Analyze suspicious activity on customers’ accounts and research past history for customer activity
Research pending accounts opened online to mitigate potential fraud
Review mobile deposits over review threshold limit for potential fraudulent items
Contact department(s) to assist in verification of items
Maintain company fraud database records
Respond to email, phone calls and voice mails from branches and departments
Contact customers via telephone, email or letter
Maintain a high level of proficiency with the Fraud Monitoring Systems
Process legal orders such as; levies, citations, garnishments, summons, subpoenas, etc.
Processing of the research, customer notification, and reports to supervisor, BSA Officer and Chief Legal Officer, if applicable