Corporate Financial Aid Trainer

CHCP•Houston, TX

3d•Onsite

About The Position

The Corporate Financial Aid Trainer will play a pivotal role in the development and implementation of training programs for financial aid staff across CHCP campuses. This position is integral to ensuring compliance with the Department of Education, State Regulations, and CHCP's internal policies and procedures. Reporting directly to the Corporate Director of Financial Aid, the incumbent will be responsible for fostering a culture of excellence in customer service and operational efficiency, aligning with CHCP's ICARE values. The role requires a strategic mindset to assess and enhance training methodologies, ensuring that all financial aid personnel are equipped with the knowledge and tools necessary to excel in their roles. The Corporate Financial Aid Trainer will also collaborate closely with campus staff and faculty, contributing to the organization's mission of delivering exceptional service to students and stakeholders. Opportunity to influence and optimize financial aid training processes across multiple campuses Collaborative work environment with direct interaction with senior leadership Focus on professional development and regulatory compliance Travel opportunities to support campus-level operations and training initiatives Direct impact on enhancing the quality and efficiency of financial aid services

Requirements

Bachelor’s degree or a minimum of 5 years of experience in the financial aid field
Proficiency in Microsoft Office applications, including Excel, Outlook, and Word, as well as data entry
Extensive knowledge of Campus Nexus software
Strong attendance and punctuality, with the ability to ensure responsibilities are managed effectively
Exceptional customer service skills, including the ability to handle challenging situations and respond promptly to needs
Demonstrated dependability, with a commitment to meeting deadlines and achieving goals
Proactive initiative to seek increased responsibilities and drive continuous improvement
Strong interpersonal skills, with a focus on conflict resolution and maintaining confidentiality
Effective planning and organizational skills, with the ability to prioritize tasks and work independently
Commitment to quality, with a focus on accuracy, thoroughness, and applying feedback to improve performance
Ability to foster teamwork and support group objectives and morale

Responsibilities

Collaborate with campus financial aid staff and committees to develop, maintain, and deliver training initiatives that meet regulatory compliance standards for both new and existing employees
Assist in creating training platforms to support the internal advancement of current employees
Evaluate and enhance learning processes, methodologies, and technologies utilized at CHCP
Develop training materials using resources from the Department of Education, Texas Workforce Commission, and other financial aid organizations
Stay updated on legislative changes impacting financial aid operations and ensure compliance
Conduct regular assessments and tests for trainees to ensure knowledge retention and compliance
Utilize reports, internal audits, and staff observations to design targeted training programs
Provide ongoing training to all financial aid staff members
Revise and improve policies and procedures in response to federal and state regulatory changes
Support day-to-day financial aid operations and duties at the campus level
Deliver exceptional customer service to students, staff, and faculty
Participate in special projects and perform other related duties as assigned