Corporate Customer Relations Representative - Flex Location

UPS

3d • $22 - $38 • Remote

About The Position

The Corporate Customer Relations Representative (CCRG) serves as the designated liaison for customers whose concerns have been escalated to the Executive Leadership Team. Representing executive leadership, the CCRG acts with discretion and authority to ensure customer issues are addressed with rigor, fairness, and accountability. By advocating for the customer while aligning with enterprise priorities, the CCRG plays a critical role in preserving trust, strengthening relationships, and reinforcing UPS’s commitment to exceptional service and leadership responsiveness. The Representative serves as a single point of accountability for customer concerns across all UPS business units, including Small Package (U.S. Domestic and International), Forwarding, Freight, The UPS Store, and Finance & Accounting. They own each issue end‑to-end, ensuring timely and effective resolution. By collaborating closely with internal partners and external customers, the Representative supports UPS’s business objectives by driving customer satisfaction, strengthening retention, and fostering long‑term loyalty through fair and responsive solutions.

Requirements

• Outstanding verbal skills and written communication skills with emphasis on correct spelling and grammar
• Coveys confidence and ownership while managing conflict and interacting with customers
• Ability to work independently and problem solve with little or no supervision
• Ability to interact and communicate with internal and external senior-level individuals
• Ability to be empathetic, listen to, and document all aspects of a customer's concern
• MS Office Skills
• Strong analytical skills
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Handles calls from external customers calling the Corporate Office for assistance
• Handles escalated calls from the GBS call centers which have been escalated wot the Corporate Office
• Issues Corporate Concerns
• Routes Corporate concerns to the appropriate location
• Represents the corporate staff and the Executive Leadership Team on customer issues received either verbally or in written format
• Responds to customer emails, letters, and calls while maintaining ownership of the situation
• Responds to the Executive Leadership Team, Legal, Public Relations, and/or other departments
• Contacts District/Region Staff Level Management to facilitate the resolution of both Corporate Concerns and special handling situations

Benefits

• Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees