Key Responsibilities: · Review past-due account records and determine appropriate follow-up actions · Contact customers via telephone to collect overdue payments and resolve outstanding balances · Handle incoming calls to provide account assistance, answer questions, and direct calls to appropriate departments · Perform administrative duties including filing, typing, processing mail, and maintaining spreadsheets Qualifications: · High School diploma or equivalent required · Basic computer proficiency · Strong customer service and telephone communication skills · Excellent written and verbal communication abilities · Organized, detail-oriented, and self-motivated · Persistent and professional in collections activities · Monday & Thursday: 11:00 AM – 8:00 PM · Tuesday, Wednesday & Friday: 8:00 AM – 5:00 PM
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees