Corporate Computer Operator

Glacier Bancorp, Inc.•Helena, MT

51d•Onsite

About The Position

The Computer Operator will provide data center operational support for daily, weekly, monthly, quarterly and yearly processing tasks. This includes critical support of major bank accounting software systems and all other applications within GBCI’s processing suite, with severe consequences if errors or timing delays occur. Responsible for monitoring online processing and for running various reports related to data center operations. Has a role in providing support to bank employees on a variety of issues over the phone and through e-mail. Will also provide support through the employee self service platform and work various tasks and incidents that pertain to our internal software systems. This is a corporate position located in Helena, MT. The entry-rate for this position is $22.32+ / per hour (calculated for Helena, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma / GED
3 years Computer support experience in IT.
Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.
Must have working knowledge of how to operate a computer and peripheral equipment such as printers, tape and disc drives.
Ability to learn and understand the basic computer concepts in order to operate various computer equipment.
Ability to work independently, often being the only person on a shift, and to complete work in a timely manner.
Keen attention to detail and ability to work under strict deadlines.
Professional verbal and written communication skills.
Will have exposure to sensitive information, and must use considerable tact, diplomacy and judgment.
Employee must be capable of regular, reliable, and timely attendance.
Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
Environment: Indoors, a climate-controlled shared work area.
Noise Level: Moderate noise; not extreme or excessive; within reasonable limits.
Lifting: Light work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. The employee is constantly required to stand and walk.
Close visual acuity to conduct inspection of small parts and defects, operate and inspect machines and devices, and assemble parts at distances close to the eyes.
Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.
Crawling: Moving about on hands and knees or hands and feet.
Crouching: Bending the body downward and forward by bending leg and spine.
Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.
Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.
Grasping: Applying pressure to an object with the fingers and palm.
Kneeling: Bending legs at knee to come to a rest on knee or knees.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Stooping: Bending body downward and forward by bending spine at the waist.

Responsibilities

Run and monitor batch processing and file transmissions for all banks in the organization to ensure all jobs and transmissions are run as scheduled. Ensure all issues are handled per procedures. Ensure accuracy and timeliness as there are severe consequences if errors or timing delays occur.
Perform problem determination and create problem tickets for data center hardware and ATM units. Create hardware services calls with vendors and/or contact designated IT or branch personnel to assist in resolution of issues, as necessary. Monitor vendor service calls to ensure timely repair.
Monitor computer systems and peripheral equipment for alarms and error messages. Communicate equipment malfunctions to supervisor, appropriate IT personnel, and/or service vendor, as appropriate. Monitor vendor service calls to ensure timely repair.
Runs and monitors all Month End, Quarter End, and Year End jobs and for the distribution of their output.
Assists and responds to help-desk requests and participates in special projects. Creates queries, reports, new database development and/or changes to existing ones.
Assist as needed in making test runs for performance and accuracy in new programs and changes to existing programs. Assist with test prints of new and revised forms.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.