Corporate Collector

Covetrus

1d•$18 - $24

About The Position

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus has more than 5,000 employees, serving over 100,000 customers around the globe. Come explore the possibilities in our exciting, fast paced, high volume, work environment! Hours for this positions will be 10:00am - 7:00pm Eastern Time SUMMARY The Collector serves as an information source to all areas of the company on credit and accounting related questions; works closely with the sales force to develop strategies to enable future sales growth while protecting one of the company’s largest assets, the Accounts Receivable. Formulates a successful approach to managing a large portfolio of assigned accounts, consistent with company policies and in support of providing a positive customer experience.

Requirements

Experience as a collector and/or customer service representative, preferably in a commercial collecting environment
Experience working in a fast paced environment
Proven ability to meet and exceed deadlines
Knowledge of basic accounting principles
Demonstrated ability to negotiate
Ability to prioritize and function independently to achieve personal goals, as well as becoming active participant in achieving team goals, while supporting the mission of the company
Ability to compose business correspondence; familiarity with PCs; typing ability; and excellent organizational, spelling/grammar and telephone skills.

Responsibilities

Updates customer credit terms as needed, working closely with the sales force to develop strategies for future sales growth.
Serves as a primary source for all accounting questions by the sales force.
Serves as the information source for all customers, both internal and external, to get credit and accounting related issues resolved.
Maintains extended knowledge of Credit Administration requirements for updating/opening new accounts.
Makes strategic decisions on the value of adjusting late charges as a collection tool.
Approves late charge adjustments.
Evaluates special billing (delayed and split) and large order requests for credit-worthiness, following the company guidelines, with the ability to make sound decisions and balancing the needs of the customer with the requirements of the company in support of the sales effort.
Contacts customers by phone, email and/or letter to resolve past due balances and include analysis of trade references and customer payment history, while strengthening the customer relationship.
Uses organizational skills and ability to prioritize independently in order to manage portfolio.
Keeps detailed extended note files of all phone and email contacts; maintains complete records of all customer contact to support any future collection activity.
Uses a combination of knowledge, experience, and analysis, working with multiple departments, often taking the lead to resolve accounting related issues.
Contacts customers regarding "non-sufficient funds" checks and makes arrangements for replacement.
Resolves customer complaints and/or problems, including account reconciliations, often using spreadsheets to solve an issue and to assist in keeping the customer current for the long term.
Handles credit card declines.
Keeps sales force apprised of collection efforts and works closely to develop approach to resolve issues.
Prepares accounts for collections, placing the final call to the customer and preparing complete package to placement with an agency.
Handles a high volume of telephone calls and emails.
Reviews suspended orders to determine and execute appropriate course of action.
Reviews and updates credit lines in accordance with company guidelines and review of history, trade references, and in-depth research.
Follows-up on payments, including how to allocate them and the reasons for any deductions.
Maintains follow-up list for manual payments.
Researches missing and incorrect PO numbers.
Maintains customer websites for paperless billing.
Performs other duties as assigned