Corp Ret Ops/Sr Business Specialist - Ecommerce

Kroger • Cincinnati, OH

2d

About The Position

Lead a team to identify opportunities, define processes, conduct test & learns, develop communication and training materials and guide company-wide rollout of solutions that would improve the associate, customer & sales experience within eCommerce Operations. Collaborate with Technology, Retails Operations partners & vendors to develop solutions that drive operational efficiencies. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• 4+ years of experience within retail / store operations, process improvement, project management, or leadership
• Ability to effectively lead / coach associates to achieve personal & company objectives
• Ability to work overnight / weekends to perform in-store tasks
• Advanced proficiency in Microsoft Office and computer skills
• Effective written and oral communication skills
• Knowledge of general accounting principles
• Strong analytical skills
• Ability to prioritize tasks, resources, and schedules
• Highly organized and proficient at multi-tasking
• Demonstrated initiative and leadership skills

Nice To Haves

• Bachelor's Degree relevant field

Responsibilities

• Utilize knowledge of process improvement tools, to conduct observations, track performance measurements, manage test & learns, facilitate change and summarize results
• Evaluate current eCommerce operational best practices and results; identify areas of improvement and develop enterprise-wide solutions
• Support store and divisions teams with the execution of new processes and best practices
• Identify and develop solutions to improve store processes, the Associate & Customer experience and eCommerce sales
• Collaborate with key stakeholders to innovative, develop standard technology solutions to support the eCommerce (Pick-Up & Delivery) experience throughout the enterprise
• Assist in the development of written training/communication plans and documentation
• Monitor the retail industry for innovative eCommerce solutions and conduct competitor analysis
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Travel up to 50% of time to retail divisions; maintain flexibility to work overnight/weekends to perform in-store tasks
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees