Sr Mgr, IT eCommerce Ops

Tractor Supply Company • Brentwood, TN

1d

About The Position

As the Senior Manager of IT E-Commerce, you will provide strategic leadership and direction for the teams delivering world-class digital commerce experiences across desktop and mobile platforms for Tractor Supply. You will oversee the design, development, and optimization of highly scalable, distributed E-Commerce applications, ensuring performance, reliability, and innovation at every customer touchpoint. With a strong focus on customer experience, accessibility, and modern engineering practices, you will drive initiatives that enhance site speed, security, and personalization. By fostering cross-functional partnerships and aligning technology strategy with business goals, you will play a critical role in shaping the future of Tractor Supply’s digital storefront.

Requirements

• 12+ years of experience in B2B or B2C customer facing software design, development, and deployments.
• 10+ year of experience around web application design, development and delivery for an organization with large and complex information systems is preferred.
• 7+ experience in Microservices, Microsites, release management, and automation
• Bachelor’s degree in Computer Science or related field is required. Any suitable combination of education and experience will be considered.

Nice To Haves

• Deep expertise in modern development frameworks, including Java, Spring Boot, React, React Native, Next.js, and Angular.
• Proven experience in Web Analytics and A/B Testing, with strong knowledge of Adobe Analytics and Adobe Target for driving data-driven optimization.
• Skilled in integrating content management systems (CMS) such as Adobe Experience Manager (AEM Sites) to deliver dynamic and personalized digital experiences.
• Experienced in managing development processes and testing practices to ensure compliance with ADA accessibility standards.
• Strong background in PCI compliance, security standards, and privacy regulations, ensuring adherence throughout development and testing lifecycles.
• Extensive experience in building and delivering customer-facing websites that provide rich, modern user experiences through highly decoupled microservices and microsite architectures.
• Adept at evaluating code quality and reusability, forecasting changes in demand and capacity, and establishing effective scalability and performance strategies.
• Skilled in monitoring production quality and analyzing customer feedback, adjusting development and testing practices to continuously improve customer satisfaction.
• Experience with Akamai, Azure Cloud, Kubernetes, and Azure Services, ensuring high performance, scalability, and reliability of E-Commerce applications.

Responsibilities

• Oversees the design, development, and management of Springboot microservices and React/Next.js microsites, ensuring scalable and reliable customer experiences across desktop and mobile web.
• Ensures the security, ADA compliance, and performance of all mission-critical E-Commerce applications and services.
• Establishes and enforces source control strategies, branch management, and code governance to maintain development quality and stability.
• Partners with Information Security to ensure application security, vulnerability management, compliance, and audit readiness.
• Coordinates with vendors and internal IT teams to validate, test, and apply critical patches and updates across environments.
• Oversees performance management, including defining testing strategies, monitoring execution, and driving remediation for issues impacting customer experience.
• Directs implementation of monitoring, alerting, failover strategies, and recovery procedures to ensure business continuity and platform reliability.
• Provides leadership and accountability for delivery of customer facing experiences on Desktop and Mobile Web
• Partners with SRE to support application deployment architecture and environment sizing, ensuring readiness to support growth and new business initiatives.
• Coordinates multi-environment readiness (development, QA, staging, production) to support project delivery, A/B testing, and content integrations.
• Partners closely with QA, SRE, and Security teams to ensure thorough testing, monitoring, and compliance of all e-commerce services.
• Drives customer experience improvements through site performance optimization, ADA compliance, and integration of business content.
• Shapes the long-term E-Commerce technology roadmap, aligning architecture and platform evolution with overall business strategy.
• Builds strong partnerships with executive stakeholders, business leaders, and external vendors, ensuring alignment of technology initiatives with customer and revenue goals.
• Champions innovation and emerging technologies (AI-driven personalization, modern content delivery, headless commerce) to drive competitive advantage.
• Provides mentorship and leadership development for engineering and IT teams, building high-performing, scalable organizations.
• Provides leadership in incident management and escalation, ensuring rapid resolution of E-Commerce platform issues.
• Establishes and manages on-call support rotations in collaboration with key IT functions, ensuring 24x7 operational coverage.

Benefits

• Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members.
• Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees