BUSINESS SPECIALIST/eCOMMERCE

Kroger•Cincinnati, OH

About The Position

Work collaboratively with all corporate Merchandising departments to ensure eCommerce is engaged in new program developments and initiatives. Plan, coordinate and develop operational processes in partnership with subject matter experts. Ensure that eCommerce designs for future stores and new business developments are aligned with future business needs. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

3+ years store management, division front end or eCommerce management, or Retail Operations management experience
Proven leadership skills and ability to persuade/influence others
Ability to analyze data and communicate recommendations
Demonstrated effective interpersonal and presentation skills
Excellent written and oral communication skills with ability to interact with all levels of the organization
Success gaining alignment across multiple parts of the organization
Proven success implementing and evaluating operational best practices

Nice To Haves

Bachelor's Degree

Responsibilities

Participate as a liaison with corporate Merchandising and Operations departments to identify programs/initiatives that impact eCommerce operations
Work collaboratively with business owners to determine proper execution of programs/initiatives
Engage business owners at the start of new initiatives that impact Point of Sale or other aspects of customer checkout to secure their support and achieve success
Work with the Friendly & Experience Business Specialist for Training and Communication of eCommerce to develop business practices and communications for impacted divisions
Ensure division support staff are updated on current programs/initiatives deployed in their assigned regions
Provide timely feedback to business partners regarding program/initiative feedback from stores/divisions to better determine best practices and ensure successful program execution
Engage the Store Planning team and other key business partners to determine future eCommerce store designs and department configurations/merchandising plans that enhance the customer experience while driving business results
Work with divisions to understand and evaluate the design impact on current eCommerce processes/programs and make recommendations for moving forward
Collaborate with business owners to develop/implement relevant communications for division leadership and other key stakeholders
Communicate with key business owners to ensure alignment prior to, during and at the completion of each program/initiative
Travel to divisions to support eCommerce initiatives, processes and best practices
Must be able to perform the essential job functions of this position with or without reasonable accommodation