CORE Support Specialist I

Switch • Las Vegas, NV

19h

About The Position

At Switch, we dont just design, build and operate data centerswe are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world. We believe that innovation isnt just about technologyits about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the worlds most advanced digital infrastructure that powers the progress of humanity. The Role: CORE Support Specialist I This role provides front-line operational support for services delivered through Switchs Combined Ordering Retail Ecosystem (CORE). You act as the primary point of contact for customer incidents and service requests, coordinating with carriers and internal teams to restore service. The role follows defined procedures, supports 24/7 operations, and focuses on accurate execution and customer communication.

Requirements

• Reliable execution of tasks in a time-sensitive support environment.
• Clear, professional communication with customers, carriers, and internal teams.
• Ability to manage multiple incidents and priorities simultaneously.
• Calm, solution-focused approach during service-impacting events.
• Willingness to work scheduled shifts, including nights, weekends, and rotations.
• 2 or more years of experience in telecommunications, IT support, or a related technical role, or equivalent education and training.
• Foundational understanding of network concepts, topologies, and the OSI model.
• Experience troubleshooting network connectivity and following critical-path resolution steps.
• Familiarity with data center infrastructure and cabling standards.
• Experience using ticketing systems and monitoring tools.
• Comfort using terminal access tools such as SSH, PuTTY, or similar.
• Working knowledge of Microsoft Office applications.

Nice To Haves

• Network+ , CCENT, A+, or Security+ certifications are preferred, not required.

Responsibilities

• Serve as the primary point of contact for CORE-related service requests and incident investigations.
• Engage service providers and internal teams to troubleshoot and resolve customer-impacting issues.
• Assess and communicate operational impact to customers during incidents.
• Create, update, and manage service request and incident tickets.
• Coordinate and participate in service activation calls with customers and carriers.
• Follow established escalation and notification procedures using sound judgment.
• Provide timely, accurate customer-facing updates throughout incident resolution.
• Document incidents clearly, including actions taken, timelines, and outcomes.
• Contribute feedback to improve CORE support tools, processes, and procedures.

Benefits

• A Culture of Karma We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.
• Industry Leading Designs Work with the most advanced data center technology on the planet and be a part of emerging technology development.
• Flexibility & Remote Opportunities Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.
• Career Stability & Growth In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.
• Generous Benefits Package - Switch provides medical plan options of comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed