Core Implementation Specialist

ITS Inc

9h • Remote

About The Position

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.

This is a remote position.

SHAZAM is looking for a
Core Implementation Specialist
to join our KinetiCore implementations team. In this role, you will provide quality installation and training for the KinetiCore core and ancillary systems while building a strong foundation for a lasting business relationship. This role will work within all phases of the conversation process of an assigned area and assist in training others.

Requirements

• Minimum of five years' experience in banking operations is required, loan operations preferred.
• Experience with Microsoft Office applications, ticket tracking system, and customer service.
• Ability to work occasional evenings or weekends to support a customer go live.
• Organization and time management skills.
• Attention to detail and accuracy.
• Insurable driving record and proof of personal liability auto insurance coverage of at least $300,000.

Nice To Haves

• Knowledge and work experience with secondary loan servicing (Freddie Mac, Fannie Mae, FHLB, USDA, etc.) is a plus.

Responsibilities

• Responsible for the validation of data, workflow, procedures, and processes within the loan area(s) which may include our other applications.
• Works independently with clients during the onboarding process to resolve any issues and engage other team members as needed.
• Works with banking product providers including but not limited to bill pay, imaging, and core processing.
• Travels to customer site for implementation if requested.

Benefits

• A mission-driven company with a strong sense of purpose
• A hybrid work environment that values flexibility and collaboration
• Opportunities for professional development and career growth
• A culture that values innovation, integrity, and community impact
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Time away from work – PTO, VTO, paid parental leave, and company holidays
• Educational assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed