About The Position

Oversees the operations of one or more service lines within Core

Requirements

  • Bachelor's degree in related field or equivalent experience
  • 7-10 years experience in related field

Responsibilities

  • Provides ethically based leadership in area of assigned responsibility.
  • Builds relationships with physicians; providers; and all staff and mentors practice leaders to insure employee satisfaction and alignment with the mission; vision; and values of Core.
  • Fosters a culture of responsibility and accountability.
  • Provides purpose for employees and motivates them to contribute to achievement of practice and business goals.
  • Translates the organizations strategy into achievable operational tactics and can articulate strategic vision and shared purpose to all areas of responsibility.
  • Works with VPCO to lead projects and initiatives across their areas of responsibility as well as across the organization.
  • Develops; fosters; and maintains a culture of continuous quality improvement within areas of responsibility.
  • Works with practice leaders to set measurable improvement goals in both operations and quality arenas.
  • Becomes skilled in use of lean and other improvement tools.
  • Goes to gemba and helps to maximize the effectivness of the practice huddle.
  • Is able to assimilate practice feedback and issues to help practice leaders develop concrete; actionable plans for improvement as needed.
  • Updates VPCO on an on-going basis of areas that need to be added or revised in the annual operating plan.
  • Understands the key drivers of financial performance.
  • Works with practice leaders and providers to maximize revenue generation through patient growth and services.
  • Understands the budgeting process and can assist practice leaders in developing annual operating budgets.
  • Assists VPCO with defining capital budget requirements.
  • Has strong interpersonal communication skills and models positive working relationships at all levels of the organization.
  • Knows when and how to collaborate; compromise; or seek consensus.
  • Manages conflict in a way that preserves dignity.
  • Holds staff accountable for productive and constructive co-worker relations and interdepartmental teamwork.
  • Publicly supports leadership decisions regardless of personal perspective.
  • Actively solicits input and feedback from others.
  • Keeps practice leadership informed in timely manner and insures information is cascaded in timely and transparent manner.
  • Expresses ideas clearly.
  • Responds constructively to criticism and concerns expressed by others.
  • Fosters a culture in which all people take personal responsibility for decisions; behaviors; and results.
  • Encourages and models a philosophy of shared accountability for outcomes of the business.
  • Holds self and staff accountable for clinical; financial; and human resource outcomes.
  • Enforces compliance with all regulatory requirements.
  • Takes accountability for decisions; errors; and failures.
  • Escalates issues as necessary.
  • Meets commitments despite obstacles; setbacks; and surprises.
  • Demonstrates and fosters a patient focused care environment in all areas of responsibility.
  • Empowers department staff and leaders to respond to service needs and issues in a timely; consistent manner.
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