CORE OPERATIONS SUPERVISOR

DSG•Spring, TX

41d

About The Position

Ashley, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Core Operations Supervisor. The Core Operations Supervisor remotely assists with and oversees the day to day operations of the Core Operations Team. The position ensures the team provides support to the sales organization while maintaining order integrity, ensuring a clean book of business, and providing exceptional customer service. Is required to work 45-50 hours, weekly, subject to change based on business needs. Travels as needed. OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING: Generous Paid Time Off (PTO) Opportunity for advancement Medical, Dental, Vision, & Retirement Benefits Employee Purchase Discounts of 30% or more

Requirements

High School Diploma required
1-2 years of customer service experience in a retail environment preferred but not required
Strong communication skills
Previous customer service experience in a retail environment
Experience with Microsoft Office (Excel, Word, etc.)
Ability to multitask without compromising quality of work

Nice To Haves

Bilingual is a Plus

Responsibilities

Oversees the day-to-day task of the Core Ops Specialist Team.
Hires and trains new Core Ops Specialist.
Evaluates the performance of Core Ops Specialists.
Performs a series of weekly audits, to ensure store compliance, and addresses issues real-time with the CO-OP Specialist and Sales Managers, providing coaching as needed. If an issue continues to go unresolved, partners with the Director of Retail Operations or Regional Sales Manager.
Maintains a clean book of business, in compliance with company standards.
Completes auditing and reporting daily to company standard. i.e. Store pick-ups, balance due sales, Stock /Fulfillment errors, paperwork attachments, etc.
Audits Sales for product accuracy to avoid ordered wrongs, unsmart partials, out of compliance MISINV and RESEL skus.
Ensures all open order over 181+ days have been reviewed, and action taken to resolve any outstanding issues that could be causing a delayed delivery.
Assist store with escalated guests through ER tickets, or by phone.
Maintains and updates open orders on orphan sales. (Sales Associates no longer with company)
Manage all finance sales, credit holds, expired authorizations and disputes.
Resolve all chargeback requests and provide proper documentation to ARFR.
Works to resolve collection accounts for store locations, through Collector Review.
Is a steward of the company's mission, vision, and values and engages associates to embrace the company's culture.
Occasionally, the Core Operations Supervisor will be asked and expected to perform various, miscellaneous, and non-standard duties as required. Such duties are diversified in nature and may be changed from time to time to meet business needs.
Travels as needed.
All other duties as assigned