Core Network Technician IV - (Fairbanks, AK)

GCI Careers•Fairbanks, AK

20h

About The Position

GCI's Core Network Technician IV will responsible for the operation and maintenance of the company’s core networks to ensure optimal network availability, performance, and reliability. This includes proactively monitoring and supporting critical systems and network components to ensure uninterrupted infrastructure functionality, adherence to industry standards, and alignment with performance objectives—all with a focus on maximizing customer satisfaction. Collaborates closely with technical support teams, engineering staff, and internal business units to coordinate the installation, upgrades, testing, commissioning, and troubleshooting of network elements across multiple vendor platforms. Ensures that all planned and unplanned changes to the network infrastructure comply with established company change management policies and procedures.

Requirements

High School diploma or equivalent.
Minimum of ten (10) years of increasing responsibility and experience within a telecommunication central office, or related environment.
Ability to communicate effectively on outage bridges, including oral reporting, working with other technicians and engineers, documenting problems, and filing reports.
Ability to work in a team environment on maintenance bridges with minimal supervision.
Conveys thoughts and expresses ideas appropriately and professionally. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner with their level of understanding.
Organize assignments, equipment, and routing to maximize productivity.
Broad-based knowledge of and ability to maintain equipment typically found in Telecommunication Core transport networks.
Familiar with all test equipment common to a core central office.
Knowledge of telecommunication protocols, availability, redundancy, reliability monitoring, signaling, and testing.
Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures.
Excellent computer skills and basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel), and technical applications common in a telecommunications environment.
In-depth knowledge of transport technologies such as T-Carrier, SONET, DWDM, CWDM, and PON
Strong command of Internet Protocol (IP), including subnetting, routing principles, and IP address scheme design
Expert understanding of fiber optic safety procedures and industry-standard installation practices
Proficiency in managing and maintaining DC power systems supporting telecommunications infrastructure
Skilled in operating and interpreting results from advanced testing equipment, including OTDRs, Ethernet analyzers, and a broad range of diagnostic tools used in installation, troubleshooting, and repair.
Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.

Nice To Haves

Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training.
Telecom industry or job specific certifications.
Experience with Ciena and Nokia.

Responsibilities

Conduct daily operational checks and perform routine preventative maintenance on all Core Network elements and associated infrastructure to ensure optimal performance and maximize overall network availability. Responsibilities may include both remote diagnostics and on-site support, with dispatch to Urban and Rural locations as needed to address maintenance or operational issues in the field.
Provide technical support for a variety of network elements to ensure compliance with established Service Level Agreements (SLAs). Proactively monitor performance, address service-impacting issues, and escalate incidents to the appropriate next-level support teams when resolution falls outside the scope of responsibility or expertise.
Diagnose, troubleshoot, and repair network equipment and related hardware, including the replacement of electronic components as necessary, with a focus on minimizing Mean Time to Repair (MTTR) and ensuring timely restoration of services.
Delivers technical assistance and guidance to both internal teams and external partners to effectively resolve issues impacting customer experience and service delivery. This includes providing hands-on support, knowledge sharing, and targeted training to ensure prompt resolution of technical problems and to build capability within support groups.
Effectively communicates real-time system status updates to relevant stakeholders, including the Technical Assistance Center (TAC) and Base Transceiver Station (BTS) teams, particularly during network outages or service disruptions. Ensures all required incident documentation and reporting are completed accurately and submitted within established timelines to support transparency and efficient issue resolution.
Administers and provides ongoing support for system applications across multiple vendor platforms, ensuring optimal performance, stability, and integration within the network environment. This includes initiating, tracking, and managing vendor trouble and support tickets to ensure timely issue resolution and adherence to service-level expectations.
Coordinates and executes system software, firmware, and hardware upgrades in collaboration with vendors, engineering teams, and other cross-functional groups. Ensures all upgrades are planned, tested, and implemented with minimal disruption to network operations, while adhering to established change management protocols and performance standards.
Coordinates the installation, testing, and troubleshooting of transmission facilities to ensure proper functionality and compliance with technical standards. Maintains accurate and up-to-date system documentation, including daily logs with site-specific details and operational updates.
Monitors and tracks repair parts and materials in accordance with established inventory and asset management procedures. Submits Network Change Service Requests (NCSRs) for all scheduled maintenance activities, ensuring proper documentation and adherence to change control processes.

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