Core Network Technician III - (Prudhoe Bay, AK)

GCI Careers•Prudhoe Bay, AK

About The Position

GCI's Core Network Technician III will be responsible for the operation and maintenance of the company’s core networks to ensure optimal network availability, performance, and reliability. This includes proactively monitoring and supporting critical systems and network components to ensure uninterrupted infrastructure functionality, adherence to industry standards, and alignment with performance objectives—all with a focus on maximizing customer satisfaction. Collaborates closely with technical support teams, engineering staff, and internal business units to coordinate the installation, upgrades, testing, commissioning, and troubleshooting of network elements across multiple vendor platforms. Ensures that all planned and unplanned changes to the network infrastructure comply with established company change management policies and procedures.

Requirements

A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Minimum of eight (8) years of increasing responsibility and experience within a telecommunication central office, or related environment.
Ability to communicate effectively on outage bridges, including oral reporting, working with other technicians and engineers, documenting problems, and filing reports.
Ability to work in a team environment on maintenance bridges with minimal supervision.
Broad-based knowledge of and ability to maintain equipment typically found in Telecommunication Core transport networks.
Familiar with all test equipment common to a core central office.
Knowledge of telecommunication protocols, availability, redundancy, reliability monitoring, signaling, and testing.
Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures.
Excellent computer skills and basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel), and technical applications common in a telecommunications environment.
Demonstrates a comprehensive understanding of telecommunications technologies, including the installation, modification, testing, and maintenance of network infrastructure.
Capable of executing both basic and complex equipment installations, testing, and system turn-ups with minimal supervision, ensuring adherence to technical standards and operational excellence.
Effectively commissions and provisions new equipment and services, working independently while ensuring system integrity and alignment with network performance objectives.
Applies in-depth knowledge of Change Management processes and procedures, serving as a peer approver and technical resource for junior technicians to ensure compliance and reduce risk.
Fully understands the High Availability (HA) Policy and related testing procedures and is capable of executing HA Methods of Procedure (MOPs) with minimal oversight.
Routinely conducts inspections and preventive maintenance to ensure that central office environments are organized, safe, and compliant with operational and safety standards.
Advanced knowledge of transport technologies including T-Carrier, SONET, DWDM, CWDM, and PON systems.
Strong understanding of Internet Protocol (IP), including address planning, IP schemes, and subnetting.
Thorough knowledge of fiber optic safety standards and installation best practices.
Proficient in the operation and maintenance of DC power systems supporting network infrastructure.
Skilled in the use of a wide range of industry-standard test equipment for installation and troubleshooting.
Ability to operate and accurately interpret results from OTDR, Ethernet, and other advanced testing tools.
Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/ or additional time on weekends, holidays, evenings, before or after normal shift hours.

Nice To Haves

Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training.
Telecom industry or job specific certifications.
Experience with Ciena and Nokia.

Responsibilities

Conduct daily operational checks and perform routine preventative maintenance on all Core Network elements and associated infrastructure to ensure optimal performance and maximize overall network availability. Responsibilities may include both remote diagnostics and on-site support, with dispatch to Urban and Rural locations as needed to address maintenance or operational issues in the field.
Provide technical support for a variety of network elements to ensure compliance with established Service Level Agreements (SLAs). Proactively monitor performance, address service-impacting issues, and escalate incidents to the appropriate next-level support teams when resolution falls outside the scope of responsibility or expertise.
Diagnose, troubleshoot, and repair network equipment and related hardware, including the replacement of electronic components as necessary, with a focus on minimizing Mean Time to Repair (MTTR) and ensuring timely restoration of services.
Delivers technical assistance and guidance to both internal teams and external partners to effectively resolve issues impacting customer experience and service delivery. This includes providing hands-on support, knowledge sharing, and targeted training to ensure prompt resolution of technical problems and to build capability within support groups.
Effectively communicates real-time system status updates to relevant stakeholders, including the Technical Assistance Center (TAC) and Base Transceiver Station (BTS) teams, particularly during network outages or service disruptions. Ensures all required incident documentation and reporting are completed accurately and submitted within established timelines to support transparency and efficient issue resolution.
Administers and provides ongoing support for system applications across multiple vendor platforms, ensuring optimal performance, stability, and integration within the network environment. This includes initiating, tracking, and managing vendor trouble and support tickets to ensure timely issue resolution and adherence to service-level expectations.
Coordinates and executes system software, firmware, and hardware upgrades in collaboration with vendors, engineering teams, and other cross-functional groups. Ensures all upgrades are planned, tested, and implemented with minimal disruption to network operations, while adhering to established change management protocols and performance standards.
Coordinates the installation, testing, and troubleshooting of transmission facilities to ensure proper functionality and compliance with technical standards. Maintains accurate and up-to-date system documentation, including daily logs with site-specific details and operational updates.
Monitors and tracks repair parts and materials in accordance with established inventory and asset management procedures. Submits Network Change Service Requests (NCSRs) for all scheduled maintenance activities, ensuring proper documentation and adherence to change control processes.

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