Core Network Technician IV - (Prudhoe Bay, AK)

GCI Careers•Prudhoe Bay, AK

1d•Onsite

About The Position

GCI's Core Network Technician IV will be responsible for the operation and maintenance of the company’s core networks to ensure optimal network availability, performance, and reliability. This includes proactively monitoring and supporting critical systems and network components to ensure uninterrupted infrastructure functionality, adherence to industry standards, and alignment with performance objectives—all with a focus on maximizing customer satisfaction. Collaborates closely with technical support teams, engineering staff, and internal business units to coordinate the installation, upgrades, testing, commissioning, and troubleshooting of network elements across multiple vendor platforms. Ensures that all planned and unplanned changes to the network infrastructure comply with established company change management policies and procedures.

Requirements

A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Minimum of ten (10) years of increasing responsibility and experience within a telecommunication central office, or related environment.
Ability to communicate effectively on outage bridges, including oral reporting, working with other technicians and engineers, documenting problems, and filing reports.
Ability to work in a team environment on maintenance bridges with minimal supervision.
Conveys thoughts and expresses ideas appropriately and professionally. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner with their level of understanding.
Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc.
Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
Ability to promote teamwork and encourage a professional, courteous work ethic.
Dedicated to continually improving personal skills, and the group’s ability to serve the customer.
Procedurally oriented with excellent customer service.
Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity.
Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
Broad-based knowledge of and ability to maintain equipment typically found in Telecommunication Core transport networks.
Familiar with all test equipment common to a core central office.
Knowledge of telecommunication protocols, availability, redundancy, reliability monitoring, signaling, and testing.
Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures.
Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Excellent computer skills and basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel), and technical applications common in a telecommunications environment.
Possesses an advanced understanding of telecommunications technologies, including installation, system modifications, and industry-standard testing procedures. Demonstrates a high level of expertise in executing complex equipment installations, system testing, and service turn-ups with precision and efficiency.
Independently commissions and provisions new equipment and services, ensuring full alignment with engineering specifications and performance standards.
Maintains a strong command of Change Management protocols, actively participating as a peer approver and guiding junior technicians through the change process to ensure compliance and operational integrity.
Exhibits advanced knowledge of the company’s High Availability (HA) Policy and associated test procedures. Capable of independently executing HA Methods of Procedure (MOPs) and contributes to the peer review process of MOPs to ensure quality and risk mitigation.
Conducts thorough inspections and preventative maintenance to maintain safe, organized, and compliant central office environments. Provides oversight and direction to junior technicians during such activities to uphold operational and safety standards.
In-depth knowledge of transport technologies such as T-Carrier, SONET, DWDM, CWDM, and PON
Strong command of Internet Protocol (IP), including subnetting, routing principles, and IP address scheme design
Expert understanding of fiber optic safety procedures and industry-standard installation practices
Proficiency in managing and maintaining DC power systems supporting telecommunications infrastructure
Skilled in operating and interpreting results from advanced testing equipment, including OTDRs, Ethernet analyzers, and a broad range of diagnostic tools used in installation, troubleshooting, and repair.
Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.

Nice To Haves

Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training.
Telecom industry or job specific certifications.
Experience with Ciena and Nokia.

Responsibilities

Conduct daily operational checks and perform routine preventative maintenance on all Core Network elements and associated infrastructure to ensure optimal performance and maximize overall network availability. Responsibilities may include both remote diagnostics and on-site support, with dispatch to Urban and Rural locations as needed to address maintenance or operational issues in the field.
Provide technical support for a variety of network elements to ensure compliance with established Service Level Agreements (SLAs). Proactively monitor performance, address service-impacting issues, and escalate incidents to the appropriate next-level support teams when resolution falls outside the scope of responsibility or expertise.
Diagnose, troubleshoot, and repair network equipment and related hardware, including the replacement of electronic components as necessary, with a focus on minimizing Mean Time to Repair (MTTR) and ensuring timely restoration of services.
Delivers technical assistance and guidance to both internal teams and external partners to effectively resolve issues impacting customer experience and service delivery. This includes providing hands-on support, knowledge sharing, and targeted training to ensure prompt resolution of technical problems and to build capability within support groups.
Effectively communicates real-time system status updates to relevant stakeholders, including the Technical Assistance Center (TAC) and Base Transceiver Station (BTS) teams, particularly during network outages or service disruptions. Ensures all required incident documentation and reporting are completed accurately and submitted within established timelines to support transparency and efficient issue resolution.
Administers and provides ongoing support for system applications across multiple vendor platforms, ensuring optimal performance, stability, and integration within the network environment. This includes initiating, tracking, and managing vendor trouble and support tickets to ensure timely issue resolution and adherence to service-level expectations.
Coordinates and executes system software, firmware, and hardware upgrades in collaboration with vendors, engineering teams, and other cross-functional groups. Ensures all upgrades are planned, tested, and implemented with minimal disruption to network operations, while adhering to established change management protocols and performance standards.
Coordinates the installation, testing, and troubleshooting of transmission facilities to ensure proper functionality and compliance with technical standards. Maintains accurate and up-to-date system documentation, including daily logs with site-specific details and operational updates.
Monitors and tracks repair parts and materials in accordance with established inventory and asset management procedures. Submits Network Change Service Requests (NCSRs) for all scheduled maintenance activities, ensuring proper documentation and adherence to change control processes.

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