CORE Manager

UnitedHealth Group•Owings Mills, MD

About The Position

Explore opportunities with Home Office, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. As the CORE Manager, you will oversee the home health referral process by managing a team that supports all administrative and operational activities to ensure complete, timely, and accurate referrals are processed and transitioned to the agency for evaluation and care. This role involves meeting standard KPIs, collaborating with other departments for continuous improvement, and acting as a liaison between the business development team and the clinical/operational team.

Requirements

Proficient in Microsoft Office applications (Word, Excel, etc.)
Demonstrated ability to manage a team and keep team accountable to specified goals and metrics
Demonstrated critical thinking and problem-solving abilities
Demonstrated ability to develop training materials and oversee team workflow

Nice To Haves

Bachelor's Degree in a healthcare field
2+ years of managerial experience
Experience in home health or a similar healthcare setting and familiarity with referral processes
Clinical background (e.g., RN, PT, OT, ST)
Proven excellent interpersonal, written, and oral communication skills
Proven solid customer relations skills and ability to work in a team

Responsibilities

Ensures the CORE team is adequately staffed according to the staffing model
Responsible for selecting team members, orientation and training, and timely evaluations
Oversees day-to-day workflow and sets priorities for staff
Works with leadership to develop training materials and ensure updates as needed
Monitors referrals to the agency and reviews routine reports to ensure goals are met, escalating issues where appropriate
Develops subject matter expertise in multiple technology systems ( Forcura, Homecare Homebase, and others) and makes recommendations for system/process enhancements
Serves as a liaison between business development/referral sources and the agency to support timely, complete, and accurate referrals, positioning those referrals for timely decision-making and admissions
Understands and supports admission criteria, both clinical and socio-economic, to facilitate timely decision-making and admissions