Core/Data Administrator

RadiFi Credit Union • Jacksonville, FL

5d

About The Position

RadiFi Credit Union is seeking a Core/Data Administrator to enhance the effectiveness and efficiency of credit union core processing operations by managing, developing, testing and maintaining the Episys core system including complete and efficient daily operations, periodic enhancements, customizations with PowerOn programs and integrations with other business systems. Responsible for managing all aspects of the Episys system. Techniques used to support this role include the incorporation of HTML and Java Script programming languages and Episys automated forms (SymForm). Responsible for designing, deploying and managing storage, backups and recovery of the core system. Provides technical support to users. Position requires strong technical skills with Jack Henry technologies and is an important role in ensuring system and data confidentiality, integrity, and availability. Enhance the effectiveness and efficiency of the credit union's data and information by managing, sourcing, maintaining, securing and delivering the information to measure performance, attract and serve new members, evaluate risk and drive improvement. This will involve strong policy development, data sourcing and maintenance, report and dashboard development, integration / data exchange with selected business systems and continuous driving and improvement of an information enabled business culture.

Requirements

• Eight to ten years of similar experience in a financial services environment.
• Demonstrated development skills in core processing, core enhancements, core operations and reporting tools such as Power On, Power BI, Tableau and others.
• Working knowledge of HTML, JAVA script and SQL preferred.
• Strong troubleshooting and problem-solving skills.
• Experience with deploying, troubleshooting, and supporting multi-tier applications.
• Proven experience performing systems engineering and administration.
• Hands on working knowledge of hardware and software concepts.
• Working knowledge with Windows server and desktop operating systems.
• (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
• Degree in Information Technology or Computer Science preferred.
• Certifications with Symitar, SQL and similar systems a plus.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Strong team skills, communication, multi-tasking, and drive to ensure constant improvement in service, capabilities, and results.
• Excellent communication and follow-up skills, paying strong attention to detail.
• Professional and responsible attitude with the ability to work without supervision.

Nice To Haves

• Working knowledge of HTML, JAVA script and SQL preferred.
• Degree in Information Technology or Computer Science preferred.
• Certifications with Symitar, SQL and similar systems a plus.

Responsibilities

• PROJECT COORDINATION: As a member of the IS Department, work closely with the Project Manager and team to assign and complete identified tasks according to the plan for timely project completions, providing feedback on the feasibility of requests to maintain the project's time line, participating in project meetings, and working with vendors on implementation for certain projects. Develop, test, and review each action for accuracy.
• HELP DESK: Includes but is not limited to acknowledging and resolving Help Desk to Symitar, Parameter Change Requests, Privilege Change Forms, and Report Request in a timely manor based on priority.
• COLLABORATION: Collaborate with staff on daily and project workloads, service delivery, skills cross training and work prioritization. Participate in position definition and recruiting as may occur from time to time for new and replacement positions.
• OPERATIONAL KNOWLEDGE AND DUTIES: Coordinate with staff and maintain the core banking system and all supporting processes and production jobs. Prepare and execute all PowerOn programs within agreed upon time frames. Ensure that proper documentation is maintained for all changes. Conduct testing and present for approval to migrate to production. Analyze, review and modify PowerOn programs to increase operating efficiencies or adapt to new requirements and/or programming capabilities. Acknowledge and resolve Help Desk tickets related to Symitar, parameter change request forms, privilege change requests promptly and based on priority. Resolve requests in a satisfactory manner. Evaluate and apply agreed upon updates and enhancements in a timely manner.
• SERVICE DELIVERY AND SUPPORT: Consults with end-users to identify current information needs and clarify program objectives to ensure compatibility with current systems capabilities. This position has technical on-call and project responsibilities that will require occasional evening and weekend work.
• TRAINING AND SYSTEM CHANGES: To maintain personal and professional development to meet the changing demands of the job; participating in appropriate training activities and required classes when assigned. On time completion of Individual Learning Plan (ILP) as outlined by Training Department. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Also includes maintaining information in the Parameter, Default, and Posting Job settings within Symitar. (This may also include changing parameters or settings.)
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 51-100 employees