CORE Customer Specialist

Switch•Las Vegas, NV

3d•Onsite

About The Position

As a CORE Customer Specialist at Switch, you will be part of a world-class team that operates in excellence, delivering mission-critical solutions that redefine whats possible in AI, cloud and enterprise data center needs. Your work will directly impact the future of technology and the sustainable growth of the Internet.

Requirements

Bachelor or equivalent combination of education and experience.
2+ years experience in Telecom.
Thorough working knowledge of various software applications including Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
Strategic thinking with the ability to close complex telecommunications deals.
Strong technical knowledge of telecommunications products and services.
Excellent communication, negotiation, and follow-up skills.
Proven project management and organizational abilities, with attention to detail.
Self-starter with strong prioritization skills and entrepreneurial mindset.
Team-oriented with strong collaboration skills.
Honest, hardworking, and dependable, with a strong work ethic.
Punctual and committed to being onsite in the data center five days per week

Nice To Haves

Intermediate skills in SalesForce.
Ability to influence and partner with executive leadership to drive strategy and execution.
Experience fostering a culture of innovation, collaboration, and continuous improvement.
A strategic mindset with the ability to balance long-term vision with operational execution.

Responsibilities

Support telecommunications services for wholesale and agent channel models.
Provide full availability to the sales team for projects, calls, tours, questions, and other needs.
Manage sales and support of telecommunications services for SMB and Government accounts as assigned.
Collaborate in team selling to support the colocation sales process.
Oversee circuit ordering and provisioning, including project management, customer communications, escalations, and Salesforce updates.
Conduct accurate customer network reviews, designs, and collaborate with internal and external technical resources to create optimal solutions.
Interact with clients professionally to represent Switchs brand and services.
Maintain ongoing contact with prospects and consult on data center and network deployments using Switch data centers and Switch Connect.
Work with carrier partners to obtain pricing, negotiate terms, oversee provisioning, and resolve carrier-related issues.
Create and respond to quotes that align with customer requirements and ensure accurate pricing.
Enter and record all customer-related activities in Salesforce consistently and accurately.
Support special projects and other assigned duties.
Drive next-level innovation in Connectivity to support our mission-critical infrastructure.
Work in a fast-paced, high-impact environment where execution is key.
Leverage cutting-edge technology and sustainable design principles to create world-class solutions.
Uphold Switchs Karma philosophy leading with integrity and empowering those around you.