Copy QA Specialist

Smuckers•Orrville, OH

40d•Hybrid

About The Position

If you can find what's grammatically wrong with this job posting, you might be the person we're looking for. We're seeking a detail-obsessed critical thinker to join our in-house agency, Seed Creative, and help execute stellar marketing content for iconic brands. Why the unusual job title, you ask? Because "Proofreader" would only begin to cover it. With a deep focus on quality assurance (QA), this expert will be the primary steward of nuanced and ever-evolving copy guidelines, a hands-on copy editor and, potentially, the person entering content into its final destination, ensuring it shows up as intended. The ideal candidate is a technician by nature, with the writing and reasoning skills to fill certain tactical copy needs when given guidance. They have the cognitive agility to navigate content of varying complexity, and enough comparable experience to dive right into the role with confidence. The Copy QA Specialist will support corporate communications as well as our individual brands, including frozen handheld foods, spreads, coffee, sweet baked snacks and pet food/snacks. As a part of Seed Creative & Design, they will help shape and protect the world's perceptions of these brands. The content reviewed will span a variety of forms. These may include (but are not limited to) digital ads, ecommerce product descriptions, social media content, website content, signage and in-store displays, print ads, sell sheets, brochures and other collateral. Location: Orrville, Corporate Offices Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

Requirements

Bachelor's degree
4+ years of professional experience in roles with transferrable skills (such as proofreader, English teacher, librarian, journalist, technical writer, editorial assistant, administrative assistant, paralegal or legal assistant, etc.)
Exceptional grammar, spelling and punctuation
Outstanding attention to detail
Strong organizational skills and the agility to track and implement evolving guidelines
Excellent written and oral communication skills
Capacity to consider details as well as context, viewing each piece of content holistically
Critical thinking skills and a willingness to "poke holes" and raise questions
Strong sense of urgency and ability to maintain excellence while meeting fast-paced deadlines
Self-starter with proven ability to balance multiple projects at once
Ability to review/edit content and provide feedback exclusively via digital formats (without physical printouts)
Proficiency in Microsoft Office programs (Word, PowerPoint, Outlook and some Excel) or ability to learn quickly
Ability and willingness to learn additional programs, such as retailer ad builders, as needed

Nice To Haves

Degree in English, Communications, Teaching or another relevant field
Prior ad/marketing agency experience
Experience using Monday.com or similar project management software
Experience entering content into ad builders and/or content management systems (CMS)
Foundational knowledge of digital user experience (UX) best practices
Familiarity with consumer-packaged goods, especially food, beverage and pet brands

Responsibilities

Collaborate regularly with project managers, copywriters, designers, external partners and potentially vendors
Actively maintain records of continually changing copy rules, specifications and guidelines by brand and medium, keeping documentation organized and the copy team informed of changes
Help maintain templates for frequently executed media tactics, both optimizing and adapting templates to specification changes
Review creative content for compliance with rules/specs/guidelines and legal guidance; general accuracy and consistency; alignment to the creative brief; and potential clarity or user experience (UX) concerns
Select and adapt/combine/augment previously approved lines of copy to fulfill low-complexity content requests
Edit long-form copy provided by partners and/or adapt it for a given context
Implement simple, clear-cut copy changes as directed (e.g., addressing low-complexity client feedback)
Create and organize additional versions of copy from a provided base version in order to support different product sizes, flavors, offer details, etc.
Transfer content from Word documents into PowerPoint presentation templates and ensure proper formatting
Potentially enter copy directly into retailer ad/page builders, syndication platforms and/or brand websites' content management systems (CMS)
Maintain awareness of ongoing developments in industry tools, including artificial intelligence, and consider how they can be utilized to create efficiencies
Collaborate with managers and others to identify new ways of enhancing efficiency and quality - always evaluating, testing, and learning