QA Specialist

Gallagher•Houston, TX

6d•$46,000 - $48,000

About The Position

Accretive Enrollment Services, now a part of Gallager, offers comprehensive enrollment services and voluntary benefits tailored to meet the diverse needs of your client's workforce, enhancing financial stability and productivity. As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive. We have an exciting career opportunity for a QA Specialist.

Requirements

High School diploma or equivalent.
Minimum 1-2 years of related experience.
Ability to work overtime as business need requires.
Working knowledge of Microsoft Windows applications and Microsoft Office.
Excellent organizational skills, with emphasis on priorities and goal setting.
Ability to communicate information, whether technical or non-technical to client members/customers in a clear and concise manner.

Nice To Haves

Prior customer service and/or employee benefits experience highly desirable.
Experience with CRM software (e.g. Salesforce) is beneficial

Responsibilities

Update Excel files on a daily basis.
Send emails through Constant Contact.
Listen to and grade calls.
Create emails templates stored in Constant Contact,
Send emails through Constant Contact.
Sent text messages through Wire2Air.
Other duties as assigned.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program