Coordinator

Hope, Scobey, Central•San Antonio, TX

About The Position

Hope Administrative Services, DBA as Central Transportation System, Scobey Moving and Storage, Spectrum Relocation Group, and International Moving and Warehouse. Whether directly through our own offices and service centers, or in concert with a worldwide network of service partners, we are positioned to assist our customers with any relocation, anywhere in the world. We are experience you can trust! The role of the Coordinator is responsible for providing superior service to our customers and move team. Performs as one of the first contacts with our customers to prepare the customer for their move.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Excellent verbal and written communication skills.
Must like working in a team environment and partnering with others.
Ability to work well in time-sensitive situations where customer satisfaction is the goal.
Proven ability to apply attention to detail, role-related accuracy and task follow-through in a fast-paced environment.
Ability to handle changing priorities and competing deadlines.
Positive, proactive, and professional demeanor.
Excellent customer service skills.
Ability to read and interpret documents such as operating and procedure manuals.
Ability to write routine reports and correspondence.
The ability to prioritize and complete multiple tasks in a timely manner.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Nice To Haves

Prior moving and storage experience is preferred but not required
1-year customer service or coordinator experience preferred.

Responsibilities

Manage the entire move experience for customers relocating.
Single point representing focus on providing a stellar experience that exceeds customers expectation.
Act as an advocate for customer to ensure all services requested are performed.
Initiate each move by registering or requesting services from operations.
Receives service requests from Booking Agents, JPPSO, in-house sales staff and Corporate Office and enter all order information into company’s move management system.
Forward move information to branch surveyor/salesperson to schedule and perform on site pre-move inspection (survey).
Receives completed survey and enter results into move management system and forward information to appropriate parties, such as Booking Agents.
Request approval for special requirements and third-party services as noted in the pre-move survey for each move.
Schedule and coordinate third party services.
For in-house orders such as consumer and office moves, receive complete move documentation from management or sales person.
Enter information into company’s move management system and van line system, if applicable.
Prepare paperwork for all types of moves, including local crew documents and long-haul driver packets.
Continuously communicate with all parties involved for each move, including operations, drivers, Booking Agent, customers and management.
Send introduction letters and perform follow up calls to in-house customers such as residential consumers and commercial customers.
Assistance with maintenance of inventory of required documents utilized for all types of moves.
Provide long haul drivers contact information of outside laborers to assist with loading and unloading.
Perform daily pre-calls to customers to confirm arrival time of crews for next day.
Perform courtesy call to customers while service is in progress.
Assist with answering incoming telephone calls and operations emails from TSP, Booking Agents and corporate office.
Ensures that all moves, residential and commercial, are invoiced and submitted to clients.
Responsible for gathering and preparing documents to send to TSPs and/or national accounts.
Make calls to Vanliner, TSP or similar to get appropriate approvals for invoice billing.
Assist with accounts payable, accounts receivable and general ledger transactions adhering to established department and company deadlines
Assist with all branch level billing and accounting tasks, as needed.
Takes pride, ownership and accountability in work performed.
Maintain and contribute to a safe work environment by adhering to policies and procedures as outlined in the Company Safety Program.
Perform any other task or assignment as deemed necessary by the organization.