Customer Service Representative

Aston Carter•Irvine, CA

11h•$25 - $27•Onsite

About The Position

We are seeking a dedicated Customer Service Representative to join our team and handle customer inquiries, process orders, and collaborate with our staff or contracted medical professionals to ensure accurate product ordering. The role involves monitoring inventory levels, communicating with purchasing and planning teams when stock is low, and interacting with both internal and external vendors and customers. You will also utilize our internal CRM system to document communications effectively. This position is characterized by a focus on quality interactions, with some calls lasting over 30 minutes and a significant volume of email correspondence.

Requirements

Experience with ERP systems and CRM software.
Strong customer service skills.
1-2+ years in a customer service or order entry role.
Overall understanding of purchase orders and product order forms.

Nice To Haves

Experience in the nutraceutical, pharmaceutical, or medical device industry is highly preferred.
Experience with inventory control and administrative support.
Proficiency in Microsoft Office.

Responsibilities

Answer customer questions and address concerns.
Process customer orders accurately and efficiently.
Collaborate with staff or contracted doctors and nurses to ensure the correct products are ordered.
Monitor inventory levels and communicate with purchasing/planning teams when stock is low.
Communicate effectively with internal and external vendors and customers.
Document communications using our internal CRM system.