Coordinator, Team Member Experience

Tennessee Titans•Nashville, TN

2d•Onsite

About The Position

The Coordinator, Team Member Experience supports the planning and operational execution of staffing and service initiatives for all Nissan Stadium events. This role serves as a primary lead for Special Events staffing while assisting with coordination and on-site support for major events. The Coordinator plays a key role in recruiting logistics, scheduling, communication, and event-day execution to ensure a prepared, engaged, and high-performing Fan Services team that delivers exceptional guest experiences.

Requirements

Bachelor’s degree in hospitality, Sports Management, Human Resources, Communications, or a related field
1–3 years of experience in event operations, guest services, or workforce coordination, preferably in a stadium, arena, or large-scale venue environment
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment
Excellent written and verbal communication skills, including the ability to prepare clear, professional communications for a large part-time workforce
Demonstrated ability to lead, motivate, and engage a diverse team
Proficiency in Microsoft Office Suite; experience with scheduling or workforce management platforms a plus
Ability to analyze feedback and data to drive operational improvements

Responsibilities

Serve as the lead contact for all private and special events by working with Special Events team lead to properly staff, position and communicate with all reps who are working the event. For larger events be onsite staff point of contact.
Oversee event readiness of all staffed locations, ensuring supply bins are stocked, binders are current, and break rooms are properly stocked.
Prepare and distribute “Know Before You Go” communications to all Fan Service Representatives.
Assist in the development and maintenance of on-site training tools, including pocket guides, digital briefing sheets, and wayfinding maps.
Actively support team members during events by resolving guest concerns in real time and turning service challenges into positive experiences.
Model and reinforce a hospitality-first mindset that reflects the Tennessee Titans core values and commitment to inclusion.
Support recruitment by attending job fairs, screening candidates, coordinating interviews, and assisting with onboarding.
Partner with leadership to ensure hiring strategies align with event demand and seasonal staffing needs.
Assist with the day-to-day execution of staff Recognition, celebrating and rewarding high performance.
Build strong, professional relationships with the part-time workforce to foster belonging, engagement, and team culture.
Support initiatives that enhance morale, strengthen communication, and reduce turnover within the Fan Services team.
Drive team engagement by leading culture-building initiatives, including themed break room experiences, volunteer opportunities, monthly newsletter and end of season celebration.
Foster a culture of pride, professionalism, accountability and fan first focus within the Fan Services team.
Track staff attendance for Special Events, check-in/check-out accuracy, and event day feedback.
Facilitate post-event staff surveys and analyze feedback trends to identify opportunities for operational and service improvements.
Perform other duties as assigned