Member Experience Team Member

The Little Gym•Westborough, MA

5d•$17 - $23

About The Position

Life’s too short to not work someplace awesome! The Member Experience Team Member will manage our busy lobby operations during peak weekend business hours and provide our members with outstanding communication and support. This individual will become one of the “faces and voices” of The Little Gym on the weekends. The Little Gym is the world’s premier enrichment and physical development center for children ages 4 months through 12 years. Programs offer children a Springboard to Life’s Adventures by using movement-based learning and imaginative play to help build the confidence and skills needed at each stage of childhood. For over 40 years, our trained instructors have nurtured happy, confident kids through parent/child classes, gymnastics, dance and sports prep, plus enjoyable extras like camps, Parentsʼ Survival Nights and Awesome Birthday Bash parties. As a part of The Little Gym team, you will be part of a family dedicated to the growth and development of children all over the globe. We are looking for fun, outgoing, talented individuals who are looking to make a difference in their community. If this sounds like you, check out our open positions! All associated locations are independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to The Little Gym Franchising Corporate.

Requirements

You have experience in a customer service role
You are outgoing and love to build relationships
You have great communication skills, both verbal and written
You have no problem giving announcements to a lobby full of guests
You have superior organizational skills and are extremely detail oriented
You are Computer Savvy and can learn new systems quickly
You can multi-task in an EXTREMELY busy environment
You are not afraid to pick up the phone, build relationships and sell our amazing program
You love working within a team
You are a kid magnet and love giving high 5’s
You are flexible and able to quickly adapt in a changing environment

Responsibilities

Develop a thorough understanding of The Little Gym philosophy and programs
Open the door for every guest, great them by name, and check them in for class
Give lobby announcements to parent’s, updating them on class themes, key milestones, and gym updates
Conduct daily sales calls, texts and emails as well responds to incoming inquiries and requests
Greet Introductory, first-time guests and provide a world-class intro experience
Communicate the amazing benefits of The Little Gym Program and curriculum to members and potential future members
Create “Wow” moments for our members and build long-lasting relationships
Utilize the TLG proprietary systems in accordance with processes and procedures
Ensure all accounts are up to date with payments
Assist coaches with class management as needed
Additional responsibilities as needed