Member Experience Team Member

The Little Gym of West Boylston and Westborough•Westborough, MA

About The Position

Life’s too short to not work someplace awesome! The Member Experience Team Member will manage our busy lobby operations during peak weekend business hours and provide our members with outstanding communication and support. This individual will become one of the “faces and voices” of The Little Gym on the weekends. Key responsibilities include: · Develop a thorough understanding of The Little Gym philosophy and programs · Open the door for every guest, great them by name, and check them in for class · Give lobby announcements to parent’s, updating them on class themes, key milestones, and gym updates · Conduct daily sales calls, texts and emails as well responds to incoming inquiries and requests · Greet Introductory, first-time guests and provide a world-class intro experience · Communicate the amazing benefits of The Little Gym Program and curriculum to members and potential future members · Create “Wow” moments for our members and build long-lasting relationships · Utilize the TLG proprietary systems in accordance with processes and procedures · Ensure all accounts are up to date with payments · Assist coaches with class management as needed · Additional responsibilities as needed You’d fit in here if… · You have experience in a customer service role · You are outgoing and love to build relationships · You have great communication skills, both verbal and written · You have no problem giving announcements to a lobby full of guests · You have superior organizational skills and are extremely detail oriented · You are Computer Savvy and can learn new systems quickly · You can multi-task in an EXTREMELY busy environment · You are not afraid to pick up the phone, build relationships and sell our amazing program · You love working within a team · You are a kid magnet and love giving high 5’s · You are flexible and able to quickly adapt in a changing environment You may think we’re awesome because… Kids walk out of our classes more confident than when they walked in every single day. We take our fun pretty seriously but also take the role we play in our community and with each child we meet seriously. The relationships you’ll build here will last a lifetime. We have an amazing team, that we value tremendously! We like to work-hard and play-hard.

Requirements

You have experience in a customer service role
You are outgoing and love to build relationships
You have great communication skills, both verbal and written
You have no problem giving announcements to a lobby full of guests
You have superior organizational skills and are extremely detail oriented
You are Computer Savvy and can learn new systems quickly
You can multi-task in an EXTREMELY busy environment
You are not afraid to pick up the phone, build relationships and sell our amazing program
You love working within a team
You are a kid magnet and love giving high 5’s
You are flexible and able to quickly adapt in a changing environment

Responsibilities

Develop a thorough understanding of The Little Gym philosophy and programs
Open the door for every guest, great them by name, and check them in for class
Give lobby announcements to parent’s, updating them on class themes, key milestones, and gym updates
Conduct daily sales calls, texts and emails as well responds to incoming inquiries and requests
Greet Introductory, first-time guests and provide a world-class intro experience
Communicate the amazing benefits of The Little Gym Program and curriculum to members and potential future members
Create “Wow” moments for our members and build long-lasting relationships
Utilize the TLG proprietary systems in accordance with processes and procedures
Ensure all accounts are up to date with payments
Assist coaches with class management as needed
Additional responsibilities as needed