Member Experience Coordinator

Bobby Jones Links•Durham, NC

1d•$15 - $20•Onsite

About The Position

Hope Valley Country Club is looking for a Member Experience Coordinator which will provide high level office support with a variety of clerical activities and related tasks. The Member Experience Coordinator will also greet members and guests in a personable, friendly, and professional manner. This position will report to the Club Assistant General Manager.

Requirements

Verbal and written communication skills.
Supply management and highly organized and able to multitask effectively in a fast-paced environment
Computer skills including Excel, Word, and Outlook.
Proficiency in Canva is required, with the ability to create polished, professional, and on-brand materials. Responsibilities include designing a variety of visual assets such as flyers, event collateral, signage, and digital communications while maintaining consistency with the Club’s brand standards.
Social media management, including posting, engagement, and basic content creation
Comfortable working five days a week, including Saturdays and key holidays such as Easter, Mother’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving.
Self-sufficient and forward-thinking, with the ability to anticipate needs rather than simply react
Must have 2 years of administrative experience.
Verbal and written communication skills.
Organizational skills.
Basic computer skills including Excel, Word, and Outlook.
Basic bookkeeping skills.
Basic understanding of how to operate standard business equipment.

Responsibilities

Providing immediate attention to all members and guests upon entry.
Maintaining a positive attitude with all staff and members.
Answering the phone with the proper greeting and communicating in a polite and effective manner.
Billing for member events in general
Adding and updating member information in club directory, newsletter and website.
Other administrative duties as assigned by the Department Heads
Club calendar support, updates, scheduling, and logistics, including the tracking for all registrations.
Website audits and updates performed weekly.
Club communications; daily, weekly and monthly
Setting up member dining reservations and event reservations
Ordering supplies for all departments
Creating Excel and Word documents and reports.
Supporting the design and communication of member events in collaboration with the events team.
Manage the Club’s social media presence, including planning, creating, and publishing content that reflects the Club’s brand and enhances member engagement.