Coordinator, Student Tech Support & Library Circulation Services

Triton College, IL•River Grove, IL

32d

About The Position

Leads the Student Tech Support & Library Circulation Services department to serve Triton College's on-campus and online students and community members; participates in committees and activities to enhance the use of educational technology and success of distance learners; and supervises full-time and hourly employees and student workers. Oversees service desks and processes and procedures for loaning all curricular and recreational materials and technology; trains staff to provide support for students' technology questions; manages library space reservations; liaises with IT and police departments; and contributes as a member of the library management team.

Requirements

Bachelor's Degree in Computer Science, MIS, Business Administration, or equivalent.
Two years' experience managing a student computer support area or library circulation department, including budgeting and purchasing
Experience working with students, faculty, and staff in an academic environment
Working knowledge of PC hardware and software, specifically using an ILS (Integrated Library System).
Comprehensive knowledge of hardware and software products that are used in student computing labs and classrooms
Library circulation procedures and software
Basic understanding of networking systems and Information Systems support services
Understanding of methods for collecting, presenting, and analyzing usage data to make data-informed decisions.
Proven oral and written communication skills
Proven quantitative skills
Excellent interpersonal and interorganizational skills
Ability to interact with all levels of administration, faculty, staff, students, and community members.

Responsibilities

Develops and continually improves the ability of Student Tech Support & Library Circulation Services department staff to provide in-person, telephone, email, and virtual support to Triton's on-campus and online students.
Oversees daily operation and maintenance of library circulation services, including loanable technology.
Interviews and recommends for hire applicants for the Student Tech Support & Library Circulation Services department full-time, hourly, and work-study positions.
Trains, supervises, develops, schedules, disciplines and evaluates the full-time and hourly employees and student workers.
Works with Library Chairperson to prepare annual budget and account for applicable expenditures.
Develops, documents, and updates departmental processes, procedures, and practices.
Organizes the collection of service delivery statistics and prepares monthly reports as well as ad hoc reports as requested, analyzing such reports to make data-informed decisions..
Serves on committees developing Triton's online curriculum and support services.
Manages the development and distribution of print and online tutorials covering student tech support and online curricular resources.
Supervises the location and movement of physical materials, including periodic inventories.
Reports the need for maintenance services for all library equipment and coordinates with IS/IT and A/V staffs for software and hardware upgrades.
Administers the Microsoft Office Specialist certification exam and other related exams.
Performs other duties as assigned.