Coordinator Student Accounts

University of Akron • Columbus, MS

2d • $22

About The Position

Job Summary: Perform advanced office and billing procedures and use independent judgment in matters dealing with policies and procedures as well as federal and state regulations related to overall student account billing and payment processing, database management and administrative duties. Process financial aid and third-party authorizations. Provide advice and services to students, parents, university departments and outside agencies. Essential Functions: 50% Disseminate rate and billing information to the public. Review and approve all rate related documents for accuracy prior to publishing in print or electronic format. Analyze the status of student accounts in accordance with university policies and procedures. Manage conflicts, resolve complaints, recommend solutions, and provide counsel in financial matters. Respond to questions and problems related to invoices, refunds, financial aid, records, and other transactions. Collect third party authorizations from students. Ensure students have given permission to release information to the third party for the purposes of billing them. Coordinate third party refunding process. Manage third party scholarships including setting up accounts, linking students to accounts and balancing non-billed and future term accounts. Process payment plans and Perkins Loans. Assist with Ohio Attorney General actions and 1098T setup and submission. 30% Act as liaison between university departments and outside agencies to coordinate special programs, and special student registration, remission or waiver requests. Review, process and respond to customer inquiries and issues. Run processes and generate reports needed in daily operations. Evaluate programs and provide input in the decision-making process. 20% Prepare correspondence to follow up on outstanding balances. Audit cash balances, as necessary. Interpret policies/procedures. Communicate decisions and directives of administration. Presentation of Bursar’s Office services at orientation sessions. Leadership: Responsible for directing and monitoring the work of student and/or temporary workers. Physical Requirements: The job is physically comfortable; the individual is normally seated and has discretion about walking, standing, etc. May occasionally lift very lightweight objects. Working Conditions: Standard working environment with possible minor inconveniences due to occasional noise, crowded working conditions and/or minor heating/cooling or ventilation problems. Near continuous use (>70% of the time) of a video display terminal. Additional Position Information: Education: Requires a high school diploma. Experience: Requires a minimum of 2 years of experience in finance and accounting. Skilled in identifying the root cause of complex billing and/or financial aid issues required. Ability to clearly communicate with all units of the Finance Office and the College community required. Ability willingness to listen and turn issues into actionable outcomes required. Ability to multi-task in a fast-paced and deadline driven environment required. Must be flexible, a team-player, and demonstrate initiative required. Ability to maintain confidentiality required. Prefer an associate's degree in business or accounting from an accredited college or university or a combination of education.

Requirements

• Requires a high school diploma.
• Requires a minimum of 2 years of experience in finance and accounting.
• Skilled in identifying the root cause of complex billing and/or financial aid issues required.
• Ability to clearly communicate with all units of the Finance Office and the College community required.
• Ability willingness to listen and turn issues into actionable outcomes required.
• Ability to multi-task in a fast-paced and deadline driven environment required.
• Must be flexible, a team-player, and demonstrate initiative required.
• Ability to maintain confidentiality required.

Nice To Haves

• Prefer an associate's degree in business or accounting from an accredited college or university or a combination of education.

Responsibilities

• Disseminate rate and billing information to the public.
• Review and approve all rate related documents for accuracy prior to publishing in print or electronic format.
• Analyze the status of student accounts in accordance with university policies and procedures.
• Manage conflicts, resolve complaints, recommend solutions, and provide counsel in financial matters.
• Respond to questions and problems related to invoices, refunds, financial aid, records, and other transactions.
• Collect third party authorizations from students.
• Ensure students have given permission to release information to the third party for the purposes of billing them.
• Coordinate third party refunding process.
• Manage third party scholarships including setting up accounts, linking students to accounts and balancing non-billed and future term accounts.
• Process payment plans and Perkins Loans.
• Assist with Ohio Attorney General actions and 1098T setup and submission.
• Act as liaison between university departments and outside agencies to coordinate special programs, and special student registration, remission or waiver requests.
• Review, process and respond to customer inquiries and issues.
• Run processes and generate reports needed in daily operations.
• Evaluate programs and provide input in the decision-making process.
• Prepare correspondence to follow up on outstanding balances.
• Audit cash balances, as necessary.
• Interpret policies/procedures.
• Communicate decisions and directives of administration.
• Presentation of Bursar’s Office services at orientation sessions.
• Responsible for directing and monitoring the work of student and/or temporary workers.

Benefits

• The University of Akron offers a competitive total compensation package comprised of a competitive salary and comprehensive benefits for eligible employees including medical, dental, vision, short and long-term disability, life insurance, and paid leave of absences including time off for illness, vacation, and maternity or paternity leave.
• In addition, eligible employees and their dependents are provided tuition remission.
• All staff and eligible non-bargaining unit faculty have the option to request a Flexible Work Arrangement (FWA).
• The University of Akron participates in state retirement systems and offers alternative retirement options with competitive employer contributions.
• Optional investment opportunities are available including deferred compensation programs (403(b) and 457(b)).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED