Coordinator, SteadyMD Program Operations

DocGo

1d • $19 - $20 • Remote

About The Position

Full-time position, 40 hours per week Schedule: We operate 7 days per week, 24 hours a day and you should be prepared to work any of the various shifts supported by our team. This position will, for the most part, be dedicated to a schedule of Thursday-Sunday (post-training) Remote: This is a fully remote position Flexibility: Schedules vary based on business needs, and the candidate must be able to work any shifts that fall within the advertised hours of 12:00 AM - 11:59 PM CST, regardless of their location or time zone Location: Candidates must reside within the continental United States and be permanent citizens. Due to contractual obligations with our partners, work cannot be performed outside of U.S. territory. Technology: SteadyMD will provide equipment such as an external monitor and laptop. You must have a cell phone or iPad capable of downloading Duo Mobile - this is a non-negotiable requirement

Requirements

• 2+ years in healthcare operations, customer service, or a related field.
• A degree is not required as long as the candidate has relevant experience and is a strong fit for the role.
• Strong organizational and multitasking skills with the ability to prioritize effectively.
• Excellent communication skills, both written and verbal, with a knack for problem-solving.
• Proficiency with various software platforms, including EMRs, Jira, and Slack.
• Ability to work independently and collaborate across teams to meet operational goals.

Responsibilities

• Oversee appointment queues, assigning or reassigning visits based on priorities and coverage.
• Act as the primary support for clinicians, addressing shift needs, technical issues, and appointment priorities.
• Open and manage IT support tickets on behalf of clinicians for both internal and external platforms.
• Follow up on tickets to ensure timely resolution of issues.
• Engage with clinicians through multiple channels (e.g., Slack, email, web-based phone) to address questions, escalate issues, and ensure effective communication across teams.
• Track and report key operational metrics, including service level performance, clinician engagement, and shift summaries.
• Maintain accurate records of consult statuses and any service level misses.
• Manage incoming communications from patients, partners, and other stakeholders.
• Assign tasks or escalate issues as needed to ensure timely responses and resolution.

Benefits

• DocGo Academy gives you the clinical skill training you need to move beyond EMS and transportation.
• Employee Equity Incentive Plan, qualified employees receive an ownership stake in DocGo.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed