Coordinator, Sr. - Writing Center

Arizona State University•Phoenix, AZ

About The Position

The Academic Support Network, a unit in University College, utilizes a peer-to-peer model to provide a suite of services that support student learning. The Writing Center Coordinator, Sr., performs a variety of duties related to the support of the Academic Support Network’s (ASN) Writing Center and Graduate Writing Center and works from the Downtown Phoenix campus. This position works collaboratively with a cross-campus workgroup and campus-specific team to provide direct supervision to assigned student staff, including but not limited to hiring student staff, training creation and delivery, evaluating performance, and managing schedules. This position may supervise assigned Program Aide(s) as needed for the program. Additionally, this position is responsible for assisting in the deployment of ASN’s Online Study Hub, which includes supporting student staff participation in ASN's Online Study Hub platform. As a supervisor of student staff, the Coordinator, Sr. will participate in Work+ training and mentor ASN’s student staff (also called working learners). The Coordinator, Sr. will be under the direct supervision of the ASN Program Manager for the Writing Center and Graduate Writing Center.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

Evidence of a degree in English or any other degree program relevant to the area of responsibilities
Experience working with different genres of writing
Experience tutoring, teaching, or coordinating a writing center
Experience in developing and giving presentations
Supervisory experience
Demonstrated experience integrating technology, including AI, into educational programs to enhance learning outcomes.
Evidence of effective communication skills
Experience working collaboratively on a team

Responsibilities

Work in a shared supervision model with ASN professional staff to manage the supervision and day-to-day functions of the Writing Center and Graduate Writing Center Programs, which include but are not limited to: Recruiting, hiring, training, evaluating, and creating schedules for student staff, including tutors and desk aides
Helping to resolve issues amongst student staff and/or users
Assisting with the content development, scheduling, and presentation of student staff training, meetings, and workshops
Monitoring and assessing staff through one-on-one meetings and providing staff with direction and strategies on how to become more effective in their position
Monitoring student staff engagement in ASN’s Online Study Hub, including supporting student staff in responding to users and developing resources
Assisting with the coordination of marketing events to promote services
Support the immediate workgroup, ASN’s various program areas, and University College
Take the lead in the curriculum development and implementation for the Success in Graduate Writing and Dissertation Writing summer camps.
Collaborate with the Writing Center and Graduate Writing Center Program Manager to design, implement, and deliver programming and initiatives, such as the Graduate Writing Workshop Series.
Participate in the design process to design services to support learners at scale using design thinking, analytics, automation, and intelligent systems.
Collaborate with the area Program Manager to complete service-level work, including supporting current initiatives, assigned grant work, report writing, data analysis, and explorations of AI use in staff work and tutoring
Work collaboratively in a campus-specific team to provide support for the unit’s delivery of all services
Work with the ASN writing team across campuses
Work with ASN across campuses in a shared supervision model
Serve on department committee and represent ASU and ASN at events as needed
Travel campuses as needed to support broader unit efforts
Engage with the broader ASU community
Design and facilitate workshops for faculty, staff, and student audiences
Develop partnerships with faculty and university staff to promote ASN services and coordinate student support.
Participate in professional development to stay current with trends and promising practices as they relate to the position.
Other duties as assigned