Coordinator, Revenue Management Operations (CCL)

Princess Cruise Lines USA•Miami, FL

5d•Hybrid

About The Position

The Revenue Management Operations Coordinator is responsible for setting up pricing programs and promotions within the pricing system. This role involves coordinating, communicating, and troubleshooting these programs and promotions. The coordinator role works closely with the Revenue Management team and other internal partners to execute the pricing programs and promotions.

Requirements

Associate's Degree
Minimum 2 years of experience in Contact Center related role/CCL experience
Solid organizational, and time-management skills.
Excellent oral and written communication skills.
Ability to multitask and handle changing priorities with high level of quality.
Establishes workable, prioritized and highly effective problem-solving plans for pricing and system challenges.
Looks at issues, questions and dilemmas from every angle and generates entirely new ways to resolve them.
Strong MS Office knowledge.
Understanding of workplace policies and procedures
Familiarity with team collaboration tools and techniques.
Strong time management and organizational skills
Ability to maintain reliable and consistent attendance
Capacity to be punctual and meet deadlines
Ability to collaborate effectively with colleagues and work as part of a team
Demonstrated professionalism in all interactions and tasks

Nice To Haves

Cruise industry experience preferred

Responsibilities

Responsible for entering all offers, pricing programs, and promotional pricing into the pricing system.
Ensure that all offers, promotional pricing, and merchandising attributes are correctly set up and displayed across all booking channels before and after the offer launch.
Troubleshoot issues related to offers and pricing within internal reservation systems such as Navigator, carnival.com, and GoCCL.com, and provide clear and concise communication of troubleshooting findings.
Collaborate with internal partners in Marketing, Sales, and the Casino teams to execute pricing programs and promotions.
Collaborate with internal partners in Marketing, Sales, and the Casino teams to execute pricing programs and promotions.
Communicate pricing program details to multiple internal company partners.
Support the Contact Center with questions and troubleshooting issues related to pricing programs and promotions.
Collaborate with the Revenue Management team to support all setup and pricing management activities.
Key responsibilities include entering data for offers and promotional pricing into the pricing system, ensuring accurate display across all booking channels, and meeting deadlines for the coordination and launch of pricing programs and promotions.
Key responsibilities include entering data for offers and promotional pricing into the pricing system, ensuring accurate display across all booking channels, and meeting deadlines for the coordination and launch of pricing programs and promotions.

Benefits

All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan.
Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan.
Health Benefits: Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits: 401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion.
Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus