Coordinator, Quality Improvement

PeopleInc•Williamsville, NY

1d•$23 - $25

About The Position

Responsible for internal quality improvement reviews of agency programs and service delivery. When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who’s dedicated, caring and compassionate – that’s how we treat our employees.

Requirements

2-year degree in human services or related area and 5 years related experience, or high school with 7 years’ experience.
Working knowledge of developmental disabilities.
Ability to organize and manage multiple reviews.
Must have sound judgment, flexibility, and dependability.
Computer knowledge and skills.

Responsibilities

Responsible for comprehensive review and support of designated programs and service delivery.
Works with program team members to identify and help remediate identified issues. Also supports program team members by coaching and training on identified areas of need.
Responsible for report generation of reviews.
Responsible for attending state surveys and exit interviews of state surveys as assigned.
Responsible for satisfaction surveys, as assigned.
Responsible for review of Agency closed incidents, as assigned.
Responsible for ensuring confidential and potentially sensitive information is processed, maintained, and utilized according to agency policy & procedure.
Complies with all agency policies and procedures.
Other duties as assigned.