Coordinator Quality Assurance

Hilton Grand Vacations • Las Vegas, NV

21d

About The Position

At Hilton Grand Vacations, we continuously strive to provide an outstanding experience to our customers. As a Quality Assurance Specialist in our dynamic Manufacturing team, you will be instrumental in guaranteeing the seamless and efficient functioning of our operations. This outstanding opportunity empowers you to contribute to our mission of excellence and become a valued member of a dedicated team committed to upholding the highest standards.

Requirements

• More than 1 year of experience in notarizing contract documents.
• Nevada Notary Public license.
• Equivalent experience accepted in lieu of High School Diploma.
• Ability to work flexible schedules to include mornings, evenings, weekends and holidays.
• Nevada Real Estate or Timeshare License.
• Strong ability to efficiently resolve sophisticated customer service issues.

Responsibilities

• Act as the main point of contact for customers, handling contract and client purchase follow-up.
• Ensuring a smooth and satisfactory experience for our clients.
• Help new owners comprehend paperwork and contracts, assisting with reservations and ensuring they feel confident about their purchase.
• Directly responsible for follow-up and post-sale contact with new owners to assist in the reduction of cancels and kicks.
• Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
• Provides technical assistance, support, and advice to owners regarding the product and services associated with ownership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED