COORDINATOR - PROMOTIONS - FT

Seminole Gaming•Coconut Creek, FL

21d•Onsite

About The Position

OUR COMMITMENT TO SERVICE: We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. JOB DESCRIPTION: Assists in the development, planning and implementation of all the property’s promotions and special events.

Requirements

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Must be able and willing to work a flexible schedule, to include evenings, weekends and holidays.
Must possess strong organizational, communication and multi-tasking skills.
Ability to read and understand all Seminole Tribe of Florida policies and procedures.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Must be able to complete standard Seminole Tribe of Florida forms and reports.
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
Must be able to function in non-standard situations where some judgment must be exercised.
Must be computer literate.
Proficient knowledge of Microsoft Office, Excel and Word is required.
Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License.
Must be able to lift 30 lbs., and bend, reach and stoop on a limited basis.
Must be able to work standing for long periods of time in a noisy environment.
Must be able to respond to visual and aural cues.

Nice To Haves

Three years experience in promotions, productions or public relations preferred.
College degree in Marketing or Public Relations preferred.

Responsibilities

Assists in the formulation of theme, format and budget specifications for specific events.
Establishes reports and systems to monitor actual expenses compared to budget and take necessary action to meet budget guidelines.
Assists the Special Events Manager in disseminating information about events to all impacted operating departments.
Interfaces with operating departments to ensure timely coordination of all events.
Executes budgets for individual special events, records expenditures, charts budget variances and submits to the Director of Marketing.
Performs clerical duties as needed.
Maintains security and confidentiality of files, records and lists.
Establishes an effective working relationship with all operating departments.
Must present a well groomed appearance.
Must be able to work independently with little or no supervision.
Must be organized and detail oriented.
Must be able to work harmoniously with co-workers.
Must have an eye for detail.
Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
Other duties as assigned.
Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and Focused
Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
Inform Supervisor of Guest needs which may require special accommodations
Show special recognition of frequent Guests
Maintain a safe, clean and comfortable environment for Guests at all times
Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return
Present a neat, clean and well-groomed appearance at all times
Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests
Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility
Promote positive public relations and create an enjoyable atmosphere for all
Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations
Maintain a professional and positive relationship with vendors, Guests and co-workers
Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations