Coordinator, Program Operations

American Foundation for Suicide Prevention

7h • $48,000 - $52,000 • Remote

About The Position

The Coordinator, Program Operations serves on collaborative interdisciplinary teams and provides support to program planning, development, implementation, training, and other initiatives. As part of the Program Operations team, this position coordinates and supports efforts to improve program delivery to national and chapter colleagues. The Coordinator is also responsible for organizing and streamlining critical aspects of the program team's communications with Chapters and other partners.

Requirements

• High School Diploma or GED
• 1-3 years of relevant professional experience supporting a team and managing multiple work streams.
• Expert level of proficiency with MS Project, Excel, PowerPoint and SharePoint.
• Ability to communicate effectively with various internal and external constituents.
• Ability to promote and maintain a positive and collaborative team-oriented work environment with a commitment to equity, diversity, and inclusion.
• Responsiveness to feedback and solution focused.
• Strong problem-solving mentality and approach to work.
• Ability to collaborate with team members online, outside of a traditional office environment.
• Awareness of one’s own knowledge gaps; openness to learning.
• Strong team spirit, including a willingness to pitch in and help others.
• Possess the ability to quickly assess the situation and identify solutions to improve/fix deliverables based on project milestones and data inputs/outputs.
• Uphold and exhibit the agency’s Core Values.
• Attend all mandatory meetings and trainings.
• Ability to work a full-time schedule and have regular attendance at the workplace.

Nice To Haves

• Bachelor’s degree. 1-3 years of relevant professional experience supporting a team and managing multiple work streams.
• Excellent organizational, interpersonal, diplomacy, critical thinking, verbal/written communication skills. Must be willing to coordinate multiple projects simultaneously while meeting deadlines. Proven ability to work in a collaborative environment and collaborate across multiple areas in order to contribute to the mission.
• Expert level of proficiency with MS Project, Excel, PowerPoint and SharePoint.

Responsibilities

• Serve as point of contact for centralized programs email systems and provides prompt responses to a high volume of inquiries from a diverse constituency including the public, and all levels of staff and volunteers.
• Provide support and coordination for initiatives, programs, trainings, and technical assistance, performing a combination of tasks using a variety of software and computer systems, while always striving for maximum efficiency.
• Provide ongoing support and resources to Chapter staff, volunteers and AFSP constituents for implementing assigned programs, events, and initiatives that align with AFSP’s mission.
• Review content and update programs and website material as well as other documents as needed based on input from the team.
• Coordinate document retention and storage policies, including templates, policies, tools, and partnership documents.
• Coordinate administrative and logistical support for program initiatives, including scheduling calls, documentation preparation, taking meeting minutes, managing registration and event pages, and managing promotional materials.
• Provide assistance and support at virtual and/or in-person programs and trainings, and deliver programs and trainings when needed.
• Contribute to internal and external dialogue that advances our approach to delivering programs.
• Collaborate within and across interdisciplinary teams, including teams, committees, and other efforts to support internal processes or goals, promote effective organizational culture, or build our public image and brand.
• Coordinate program evaluation and impact data for routine review by Programs staff.
• Leverage web-based platforms and/or learns new systems to support team initiatives.
• Serve on internal and external workgroups as directed.

Benefits

• 22 PTO (vacation, sick, wellness and personal days) your first year of employment (5 additional days 2nd year)
• Medical, Vision and Dental Insurance
• 10% employer retirement contribution after 2 years of employment
• Flexible Summer Fridays
• 11 Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED