Coordinator, Product System Support - Olympic & Paralympic Games

TKO • Raleigh, NC

1d

About The Position

On Location is seeking a Coordinator, Product Support Specialist to support system operations and management for product inventory systems and third-party tools. This role acts as the first line of support for system issues and bug fixes, processes product and inventory builds, and ensures system accuracy and consistency. The coordinator partners with product development, operations, and technology teams to improve processes, support testing, and deliver reliable system outputs.

Requirements

• Bachelor’s degree in business administration, information systems, operations or related field (ticketing, sports management, or project management are also relevant).
• Experience processing system queue requests
• Strong analytical, problem-solving, and troubleshooting skills
• Familiarity with multiple software platforms such as Office 365, Jira, PIMs, and collaboration systems.
• Proficient in Microsoft Excel, including formulas, pivot tables, and basic data analysis to support reporting and operational decision-making.
• Detail-oriented with strong organizational skills; able to manage competing priorities.
• Strong collaboration and interpersonal skills, able to work across teams.
• Process-oriented, with the ability to identify inefficiencies and recommend improvements.
• Proactive, adaptable, and comfortable in a fast-paced environment.

Responsibilities

• Maintain knowledge of proprietary inventory management system(s) and third-party tools, ensuring effective use across teams.
• Maintain system support queue, addressing minor tickets and ensuring timely resolutions.
• Support and execute user acceptance testing (UAT) to confirm system enhancements meet business and functional requirements.
• Process routine product updates and changes in systems based on requests from product and operations teams.
• Liaise and collaborate with product and technology teams to build and maintain inventory, products, content, bookings, and portals in systems.
• Maintain system support queue, addressing minor tickets and ensuring timely resolutions.
• Assist in project management activities, including maintaining and enhancing Airtable bases and forms.
• Track, report, and resolve product data inconsistencies to maintain accuracy across systems.
• Identify and help remove systematic roadblocks impacting product or operational workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level