Coordinator, Premium Services

Tennessee Titans•Nashville, TN

15h•Onsite

About The Position

At the Tennessee Titans, we’re dedicated to a winning culture, making a meaningful impact in our community, and creating moments that bring people together. We pursue excellence in everything we do and foster a culture of accountability, teamwork, and relentless commitment because we are dedicated to being a part of something bigger than ourselves. The Tennessee Titans are seeking a highly motivated Coordinator, Premium Service to provide exemplary customer service to current and new Nissan Stadium premium partners while supporting single-event suite sales during the final year at the current stadium. Following the 2026 season, this role will transition to exclusively servicing premium clients and hospitality experiences at New Nissan Stadium. Ideal candidates will have strong communication and customer service skills, problem-solving abilities, and experience within premium sports or hospitality environments.

Requirements

Bachelor's degree required
Must be a self-starter with a strong work ethic and excellent written and verbal communication skills
Strong customer service skills
High level attention to detail and process oriented
Ability to balance internal priorities with client expectations
Candidate should possess a positive team-first attitude, as well as the competitive desire to be the best
Must have proficient computer skills and experience with Microsoft Office and ticketing systems, such as SeatGeek/Unify

Nice To Haves

1-3 years of service and/or sales experience in a sports or hospitality industry preferred

Responsibilities

Personally manage and maintain an assigned client base, to include current and new Nissan Stadium Premium Partners
Focus on selling single event suites to C-Level executives and/or key decision makers of corporations, high net worth individuals via outbound calls, face-to-face appointments, and presentations
Comply with all departmental CRM guidelines to ensure information is accurate, deliverables are tracked and fulfilled, and account information is up to date at all times
Create, track, develop and maintain all proposals, contracts and follow all sales processes
Meet or exceed certain levels of activity at a daily, weekly, and/or monthly level (calls and appointments)
Serve as manager-on-duty for non-Titans events, including but not limited to, major stadium concerts, Tennessee State football, Music City Bowl
Attend client and team events to help build and strengthen relationships with both current and New Nissan Stadium Clients
Exceed individual and department sales and service goals
Take part in all training sessions and participate in regular team meetings
Other duties as assigned by Manager, Premium Sales & Service.