Coordinator, Premium Experiences

San Francisco Giants • San Francisco, CA

5d • $65,000 - $75,000 • Hybrid

About The Position

The Coordinator, Premium Experiences plays a key role within the Experience Development team. Reporting to the Sr. Director, Hospitality, this position helps bring to life premium events, guest experiences and food & beverage initiatives that reflect the San Francisco Giants’ standard of excellence. The ideal candidate is highly organized, service-minded, and detail-oriented, with a passion for hospitality, creative presentation, and innovation. This role supports project management, communication, vendor coordination, and administrative processes that ensure seamless event execution and a consistent, elevated guest experience across all touch points.

Requirements

• 1–3 years of experience in hospitality, events, or food & beverage management.
• Strong organizational and project management skills, with excellent attention to detail.
• Demonstrated passion for service excellence, guest experience, and creative event design.
• Effective communicator with strong interpersonal skills and a collaborative mindset.
• Flexible schedule with ability to work evenings, weekends, and event days as needed.

Nice To Haves

• Interest or background in premium food and beverage programming is a plus.
• A self-starter with a proactive mindset and “yes, and…” attitude.
• Collaborative and adaptable — thrives in a team setting and enjoys bridging creative and operational work.
• Curious about culinary and service trends; passionate about the guest experience.
• Upholds the Giants’ commitment to service, integrity, and exceptional hospitality.

Responsibilities

• Assist with the planning, coordination, and execution of premium events, client experiences, themed activations and special hospitality initiatives at Oracle Park and off-site venues.
• Support the development of event concepts, menus, themes and service enhancements that align with brand and guest experience standards.
• Maintain regular contact with client service reps to ensure guests are satisfied and feedback is integrated into programming as necessary.
• Manage internal timelines, task lists, and deliverables to ensure all hospitality projects stay on track.
• Support quality assurance and service standard initiatives to ensure a cohesive, polished presentation across all premium areas.
• Coordinate event setup materials, run-of-show documents and post-event recaps.
• Partner with internal teams and the concessionaire to support menu development, tasting coordination, and presentation enhancements for premium and event spaces. (GE Catering, Cloud Club, Suites, Triples Alley, Dugout Club)
• Track and communicate menu updates, special offerings and seasonal changes to internal stakeholders. (GE Catering, LTO’s)
• Assist in documenting and organizing culinary photos, descriptions and brand assets for use in presentations and menus.
• Support data tracking and guest feedback related to F&B offerings to help inform ongoing improvement.
• Assist with research, outreach, and communication with vendors and hospitality partners.
• Research current hospitality, culinary, and design trends to help inspire new experiences and identify new partners.
• Support internal communication efforts across hospitality, premium sales, event operations, and F&B teams. (Premium Playbook “enforcement”)
• Coordinate internal reporting and metrics related to event performance and guest feedback. (EES, VOC, Post-event Evals)
• Assist with presentation decks, mood boards, menus, and visual assets that support event and hospitality storytelling.
• Support brand alignment across event collateral, signage, and guest-facing materials.
• Provide day-of-event support as needed.
• Track expenses and process invoices.
• Maintain organized files, templates, and shared resources for the team.

Benefits

• We offer employees a full range of best in class benefits with a robust medical, dental and vision coverage, a generous 401(K) matching program, and complimentary Giants tickets.
• At the Giants we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed